Subject: Ticket Assigned - Conversation with ossama
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jan 2021 12:13:14 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with  ossama ossama                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ossama Bot:  Hi Ossama ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00201009701109 Bot:  Please wait while we transfer you to an agent Agent:  Hi Ossama, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding refund queries. Customer:  Yes Agent:  Kindly share us with the order id in order to assist you better Customer:  I have a complaint on service Customer:  I have returned some items from my order and till now the refund has not been done Customer:  6243509550 Customer:  My order number is 6243509550 Agent:  May I request you to please stay on hold while I retrieve the information. Customer:  Yes sure Agent:  We would like to inform you that our team was trying to refund but somehow it was getting rejected by your bank. Agent:  Please note for your refund amount, we have escalated the issue to the relevant team and will get back to you as soon as possible. Customer:  Can you try now Customer:  I had a problem in my card but now it is fixed Customer:  If possible can you ask them to do the refund process now that will be highly appreciated Customer:  I can not wait another week again Agent:  We can understand your concern and we have now forwarded your case to refund you at the soonest. Customer:  Thanks Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ossama ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  I am still waiting my refund Customer:  My order number is 6243509550 Agent:  Hi Ossama, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding refund queries. Agent:  As we can check, your case for refund had already been escalated . we request you to please allow us 1 - 2 business days to do the same. Customer:  As I told you I don’t want to wait again Customer:  There was a problem with my card that’s why I need your team to do the refund as soon as possible Agent:  Please be assured we have already forwarded the case for the refund to happen as soon as possible. We request you to please allows us 24 - 48 hours to do the same. Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ossama ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  My order number is 6243509550 Customer:  I am still waiting the refund Agent:  Hi Ossama, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  Hi Mohammad Agent:  please let me check that Agent:  We apologies Customer:  I have a refund and it is more than 20 days now and I have not received my money back Agent:  as due to technical issue from bank Agent:  transaction is declined again and again Agent:  We can understand your frustration Agent:  but be assure we are on it Agent:  you refund will be processed soon Customer:  can you do it now Agent:  We are sorry as we are not authorised Agent:  Our team is on it Agent:  you refund will be processed soon Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  Yes Agent:  you refund will be processed soon Customer:  Have your team processed the refund already? Agent:  We tried refund  many times but as i can check Agent:  due to technical issue transaction was declined Agent:  Be assure you will receive the refund soon Customer:  If you need my IBAN number I can provide Agent:  Yes please do provide me. Customer:  IMAGE Customer:  SA1880000319608010183891 Agent:  Thanks for the information Agent:  is there anything else I can help ? Customer:  How will you do the refund? Agent:  In your bank account only. Customer:  Today inchaallah? Agent:  We will do out best to asap Customer:  Thanks Mohammad Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ossama ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  I am still waiting the refund to my account Agent:  Hi Ossama, Agent:  Thank you for contacting us. My name is Manish, How may I help you? Customer:  My order number is 6243509550 Customer:  I am explaining all these details for the last week Customer:  each time I am contacting your team Customer:  I am still waiting my refund Customer:  I have provided my IBAN to your team Agent:  thank you for sharing the details. Agent:  Please allow us few mins so that we can check the details for you Customer:  Yes, please Agent:  thank you for your patience. Agent:  please be informed that as we can check the refund against your return has been processed however the transaction seems declined from the bank end. Customer:  This was yesterday so I provided my IBAN account Customer:  I can not understand why it’s declined Customer:  I am really disappointed of this service Customer:  I will never deal with you again Agent:  We apologise for the inconvenience caused to you. Agent:  Please be assured as we are going to escalate this issue to our concerned team and will let you know the update on your registered email id. Customer:  The same excuses I get every day from your team Agent:  We can understand your frustration here. Customer:  This is unacceptable Agent:  Please let us know if you have any other query. Customer:  It has been more than 20 days Customer:  Yes let me know when this will be done Agent:  Kindly be rest assured we are going to check it with the concerned team and will let you know the update as soon as possible. Agent:  We will try our best to get the issue resolved at the earliest. Customer:  Thank Customer:  Thank you Agent:  It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ossama ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  My order number is 6243509550 Customer:  I am still waiting the refund for more than 25 days now Customer:  I have provided all these details every time I am contacting one of your team Customer:  I don’t know I will need to follow up with you to get this money refund Agent:  We would like to inform you that the value of order number (6243509550) has been returned to the bank on the date12/3/20 6:58 PM AD, and it may take 4 to 15 working days for the amount to appear in your account according to your bank’s procedures. If the amount does not appear in your account within the specified time, please contact us again to have You are being served to the fullest. Agent:  Thanks for your cooperation and we appreciate your understanding with us. Agent:  do you have any other query ??? Customer:  Today is 20th and you are saying it was done on 3rd Customer:  I have not received the money yet Agent:  kindly check your bank account  484783******0977 Agent:  Type: Visa Agent:  have a great day Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ossama ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Ossama, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  Hi Mohammad Customer:  I received only SAR 95 of my refund Agent:  Could you please share your order number so that I can assist you further? Customer:  I still have SAR 79 that should be refunded to my card Agent:  Please tell me the order number. Customer:  One minute please Customer:  My order number is 6243509550 Customer:  I am following up with your team to get the refund more than 25 days and today I got only 95 of the amount Customer:  I still need SAR 79 Agent:  please allow me to check. Customer:  Ok Agent:  Your refund for SAR 79 was processed on 03/12/20 with the transaction ID 169999990031695691. the amount will take 2-15 business days to be reflect back in your account. Customer:  Can you follow up please because it is more than 15 days already Agent:  Today is 15th day Agent:  please dont count the weekends Agent:  your refund will be credited with in 1-2 business days. Customer:  Ok I will wait inchaallah Agent:  if not please write back to us we will investigate further. Customer:  Thanks Agent:  welcome. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Customer:  You too Bot:  Rate our Customer Service Agent Customer:  /startOver Customer:  اسامه Agent:  .مرحبا معك محمد كيف يمكنني مساعدتك Customer:  I still have pending amo Customer:  amount to be refunded Customer:  to my account Customer:  SAR 79 Agent:  Could you please share your order number so that I can assist you further? Customer:  My order number is 6243509550 Agent:  after we checked the refund has been done since 3/12/2020 Customer:  I have not received it yet Customer:  There were two amounts Customer:  SAR 95 already received Customer:  But the other amount SAR 79 not yet Agent:  and the other on is 79 Agent:  yes Agent:  we request you to contact your bank with this transaction id 169999990031695691 for the refund Customer:  Yes, the remaining amount is SAR 79 Customer:  Can you follow up to expedite the process Agent:  It's already done from our side on the same date Agent:  please contact your bank with this transaction id 169999990031695691 for the refund Customer:  But today is 24th Agent:  please contact the bank Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ossama ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  I am still following up my refund. My order number is 6243509550 Customer:  ?? Agent:  Hi Ossama, Agent:  Thank you for contacting us. My name is Manish, How may I help you? Customer:  Hi Manish Customer:  I am still following up my refund. My order number is 6243509550 Customer:  I contacted my bank and they asked me to contact you Customer:  This kind of service is very disappointing Agent:  thank you for shring the order id. Agent:  Please allow us few mins so that we can check the details for you Customer:  Every time I check with your team I have to repeat all these details and I never get true assistance Agent:  Thank you for your patience. Agent:  Please note that as we can check the refund has already been processed from our side. Customer:  One amount was done Agent:  however we request you to share your bank statement so that we can check further with the our finance team. Customer:  But still remaining amount SAR 79 not yet Customer:  I received only SAR 95 Customer:  I still need SAR 79 Customer:  I am not going to share any further details Customer:  You have all my details already Agent:  Please note that as we can check both the refund has been shared on the same date. Agent:  however we will check it again and  will let you know the update as soon as possible. Agent:  Please let us know if you have any other query. Customer:  I received only SAR 95 Customer:  This is really bad Customer:  It is more than one month Agent:  We also request to please contact you bank also as both the refund has been initiated on the same date. Agent:  It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ossama ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Ossama, Thank you for contacting us. My name is Nikhil. How may I help you? Customer:  I am still following up my refund. My order number is 6243509550 Customer:  It is almost 35 days now Customer:  I can not understand what kind of service is that Agent:  We apologize for the delay and inconveniene. Agent:  Please allow me a moment to fetch your detils. Customer:  I didn’t really know I would get this really bad service from your team Customer:  I will never deal with you again after this is done Agent:  We sincerely apologize and as we can see that my colleague is following up with the relevant team for the refund. Customer:  This has been told to me many times before Customer:  Every time I contact your team Agent:  As per the system, my colleague has responded to you that the refund is in process but due to some issues the refund got rejected. Agent:  The team has asked the payment vendor to process the refund manually and this will take 3 weeks approx. Customer:  I don’t want to explain again and again Customer:  But I can do nothing Customer:  Anyway thanks Agent:  We understand your frustration, and this is the issue with the payment vendor. We thank you for your understand and patience. Agent:  Is there anything else we may assist you with today? Agent:  Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ossama ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Ossama, Agent:  Thank you for contacting us. My name is Manish, How may I help you? Customer:  I following up my remaining amount SAR 79 Customer:  My order number is 6243509550 Customer:  It is now almost 2 months Customer:  I have a refund amount SAR 79 Agent:  Please allow us few mins so that we can check the details for you Customer:  Ok Agent:  thank you for your patience. Agent:  Please be infromed that as we can check the refund has been processed from our side on 12/3/2020. Agent:  We request you to please check the same information with your bank and if still not got the amount then we request you to please share your bank statement 12/3/2020 till today. Customer:  I received only SAR 95 but still another amount SAR 79 Customer:  I am explaining this to your team every time I contact you Customer:  This is really bad Customer:  I am sorry I had to deal with you Customer:  but this will be the last time Agent:  We apologise for the inconvenience caused to you. Customer:  When will I get the SAR 79? Agent:  Plase be informed that with bank statement we will not be able to raise it to the concerned team for further investibation. Agent:  ***investigation Agent:  Please share the same so that we can raise the issue properly. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Ossama ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:05 PM, 14th Jan                     ossama                             04:06 PM, 14th Jan                   Yahya                   مرحبا معك يحيى ...... يسعدني مساعدتك           04:06 PM, 14th Jan                     ossama                    This is the refund receipt           04:07 PM, 14th Jan                     ossama                    Please forward it to Manish           04:07 PM, 14th Jan                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           04:10 PM, 14th Jan                   Yahya                   please give me some time will escalate your concern to the relevant team and will get back to you on email           04:12 PM, 14th Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:12 PM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1986930