Subject: Ticket Assigned - Conversation with neha
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jan 2021 12:04:26 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with neha neha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  neha Bot:  Hi Neha ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096594171231            03:58 PM, 14th Jan                   Yahya                   Hi Neha, Thank you for contacting us.my name is Yahya, How may I help you?           04:00 PM, 14th Jan                     neha                    Actually  I am planning to buy q bag for my 4 year old girl and I am nlt sure if 16" bag is going to be huge for her or not.. can i go to the store and exchange it?           04:00 PM, 14th Jan                     neha                    If i feel its big for her.. i want to exchang it and not return..           04:01 PM, 14th Jan                   Yahya                   We would like to inform you that at this time there is no exchange but you can return the item           04:02 PM, 14th Jan                     neha                    Oh okie.. so i can return and den make a new purchase.. fine right??           04:02 PM, 14th Jan                   Yahya                   yes you can           04:03 PM, 14th Jan                     neha                    Okie thanks.           04:03 PM, 14th Jan                   Yahya                   do you have any other query  could i assist you with???           04:03 PM, 14th Jan                   Yahya                   have a great day           04:04 PM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1986897