Subject: Ticket Assigned - Conversation with amr
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jan 2021 11:54:12 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amr amr                    Bot:  Hi again! Bot:  Please enter your name Customer:  amr Bot:  Hi Amr ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6263264135 Bot:    Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0548758532 Bot:  Please wait while we transfer you to an agent Agent:  H
 i Amr, Agent:  Thank you for contacting us. My name is Manish, How may I help you? Customer:  plz i want to ask about my order 6263264135 Customer:  it was dated to be delivered today and no update till now Agent:  Please allow us few mins so that we can check the details for you Customer:  ok? Agent:  Thank you for your patience. Agent:  Your order ID 6263264135 is now ready for collection. Agent:  Kindly make sure to have your Original ID or Passport, during the pickup.    Also, make sure to have the SMS/Email ready, as it is needed in the branch to be able to complete the pickup process. Agent:  Please let us know if you have any other query. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? -
  Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Amr ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6263264135 Bot:   Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:46 PM, 14th Jan                   Yahya                   Hi Amr, Thank you for contacting us.my name is Yahya, How may I help you?           03:47 PM, 14th Jan                     amr                    plz i want to ask about my order is 
 dated to be delivered today and no update till now 6263264135           03:48 PM, 14th Jan                     amr                    still in processing stage           03:49 PM, 14th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           03:49 PM, 14th Jan                     amr                    ok take ur time           03:50 PM, 14th Jan                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           03:52 PM, 14th Jan                     amr                    ok thank u           03:52 PM, 14th Jan                   Yahya                   have a great day           03:54 PM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1986853