Subject: Ticket Assigned - Conversation with bhavana
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jan 2021 11:54:35 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with bhavana bhavana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  bhavana Bot:  Hi Bhavana ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628279240 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555055488 Bot:  Please wait while we trans
 fer you to an agent Agent:  Hi Bhavana, Agent:  Thank you for contacting us. My name is Manish, How may I help you? Customer:  9628279240 Customer:  Hasn't been delivered Customer:  I have one more order number Customer:  Hello Customer:  U ther3 Customer:  Manish? Agent:  thank you for sharing the order id. Agent:  Please allow us few mins so that we can check the details for you Customer:  Ok Agent:  Thank you for your patience. Agent:  Please confirm your contact number: +971555055488 Customer:  Yes Agent:  thank you for confirming the contact number. Agent:  Please note that as we can check your order has already been shipped from the warehouse and on its way with the courier team. Customer:  Ok Customer:  How about 9628421844 Agent:  as we can can check this order is also in transit with the courier team Agent:  you can track your order at https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=RP011221001423&utm_source=hybris&
 utm_medium=email&utm_campaign=order_shipped_SA_ar Agent:  Please ignore above link. Customer:  ?? Agent:  and consider this as an updated one. Agent:  FP011321002504 Agent:  https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP011321002504&utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_SA_ar Customer:  I want both orders today Customer:  Thanks Agent:  for the order id 9628279240 you can track here https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP011321001361&utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_SA_ar Agent:  It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning w
 ith time.  You can try rephrasing your question. Bot:  Hi Bhavana ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628279240 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:45 PM, 14th Jan                   Yahya                   Hi Bhavana, Thank you for contacting us.my name is Yahya, How may I help you?           03:47 PM, 14th Jan                     bhavana                             03:47 PM, 14th Jan                     bhavana                    Can you see the picture           03:47 PM, 14th J
 an                     bhavana                    I got my order which was placed on 13 but i did not get the one which i placed on 12           03:48 PM, 14th Jan                     bhavana                    Why?           03:48 PM, 14th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           03:50 PM, 14th Jan                     bhavana                    Ok           03:51 PM, 14th Jan                   Yahya                   please give me some time will escalate your concern to the relevant team and will get back to you on email           03:52 PM, 14th Jan                     bhavana                    Ok           03:52 PM, 14th Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:54 PM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.
 com/helpdesk/tickets/1986855