Subject: Ticket Assigned - Conversation with firasath
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jan 2021 11:42:05 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with firasath firasath                    Bot:  Hi again! Bot:  Please enter your name Customer:  firasath Bot:  Hi Firasath ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:31 PM, 14th Jan                   Yahya                   Hi Firasath, Thank you for contacting us.my name is Yahya, How may I help you?           03:31 PM, 14th Jan                     firasath                    One of my order was cancelled from your end and the payment was done through the card but I just want to check for the refund           03:33 PM, 14th Jan                     firasath                    9618522642           03:33 PM, 14th Jan                     firasath                    It was last November they it will take 15 days but it’s more than a month           03:34 PM, 14th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           03:35 PM, 14th Jan                     firasath                    Ok           03:35 PM, 14th Jan                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           03:36 PM, 14th Jan                     firasath                    Sure how much time it will take take more           03:36 PM, 14th Jan                   Yahya                   please give me some time will escalate your concern to the relevant team and will get back to you on email           03:40 PM, 14th Jan                   Yahya                   do you have any other query ???           03:40 PM, 14th Jan                     firasath                    Ok           03:40 PM, 14th Jan                     firasath                    No           03:41 PM, 14th Jan                     firasath                    Thank you           03:41 PM, 14th Jan                   Yahya                   have a great day           03:41 PM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1986800