Subject: Ticket Assigned - Conversation with mohamed
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jan 2021 11:26:10 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohamed mohamed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohamed Bot:  Hi Mohamed ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966546676615 Bot:  Please wait while we transfer you to an agent Agent:  Hi Mohamed, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding return process. Agent:  I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mohamed ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Mohamed, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding return process. Customer:  Yes Agent:  Kindly share us with the order id in order to assist you better Agent:  I'm not getting a response from you. Are we still connected? Customer:  Order# Customer:  6248507289 Agent:  Thank you for confirming me.  Agent:  We would like to inform you that your items are still with the courier team, we have already escalated the case to the deliver the picked up items back to the warehouse so that we can initiate the refund for the same. Customer:  When shall I receive a response Agent:  Please allow us some time to work and get this issue fixed for you. Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mohamed ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:17 PM, 14th Jan                   Yahya                   Hi Mohamed, Thank you for contacting us .my name is Yahya, How may I help you?           03:18 PM, 14th Jan                     mohamed                    I want to return one item from online received order but the return option is not available for that item           03:19 PM, 14th Jan                     mohamed                    Order# 6263418348           03:19 PM, 14th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           03:20 PM, 14th Jan                     mohamed                    Ok           03:20 PM, 14th Jan                   Yahya                   We would like to inform you that as we can see that there is one return request on your order           03:21 PM, 14th Jan                     mohamed                    Yes           03:21 PM, 14th Jan                   Yahya                   do you have any other query ???           03:21 PM, 14th Jan                     mohamed                    But I need to return the second tshirt from iconic           03:22 PM, 14th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           03:23 PM, 14th Jan                     mohamed                    Ok           03:23 PM, 14th Jan                   Yahya                   We would like to inform you that we have placed the return order for 2 items successfully           03:24 PM, 14th Jan                     mohamed                    Great, many thanks Yahya           03:25 PM, 14th Jan                   Yahya                   have a great day           03:25 PM, 14th Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:25 PM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1986725