Subject: Ticket Assigned - Conversation with amy
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jan 2021 09:12:33 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amy amy                    Bot:  Hi again! Bot:  Please enter your name Customer:  amy Bot:  Hi Amy ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628236468 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:06 PM, 14th Jan                     amy                    Thankyou           01:07 PM, 14th Jan                   Yahya                   Hi Amy, Thank you for contacting us. my name is Yahya, How may I help you?           01:07 PM, 14th Jan                     amy                    Hello my order is meant to be coming today but I haven’t got a text message saying it’s out for delivery so could you just inform me if it is coming today           01:08 PM, 14th Jan                     amy                    My order number is 9628236468           01:08 PM, 14th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           01:09 PM, 14th Jan                     amy                    Yes sure ! Thankyou           01:09 PM, 14th Jan                   Yahya                   We would like to inform you that as we can see that your order has been shipped and the courier team will contact you for collection soon           01:10 PM, 14th Jan                     amy                    Oh ok just I didn’t get a text saying it out for delivery so I didn’t think it still was coming           01:11 PM, 14th Jan                     amy                    Thankyou for your help have a good day ?           01:11 PM, 14th Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:12 PM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1986224