Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jan 2021 09:05:48 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9618608442 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501214109 Bot:  Please wait while we transfer you to an agent Customer:  Plz Agent:  Hi, Thank you for contacting us. My name is Manish, How may I help you? Customer:  Hi Customer:  Where is my order Customer:  No return no refund Agent:  Please allow us few mins so that we can check the details for you Agent:  thank you for your patience. Agent:  please be informed that as we can check your order has been returned by the courier team to the warehouse. Agent:  The refund amount of AED 78.70 has been processed from our side to your credit card under the transaction ID 169999990040014382  Agent:  ** Noting that your card issuer requires 2-15 additional business days to process the refund as per the bank norms. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:58 PM, 14th Jan                     hi                    Hi           12:58 PM, 14th Jan                     hi                    My order was cancelled last year nov           12:59 PM, 14th Jan                     hi                    And still i did not get the refund           12:59 PM, 14th Jan                     hi                    3 months to refund???           12:59 PM, 14th Jan                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           12:59 PM, 14th Jan                     hi                    My order# 9618608442           12:59 PM, 14th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           12:59 PM, 14th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           01:00 PM, 14th Jan                     hi                    Plzzz           01:00 PM, 14th Jan                   Yahya                   We would like to inform you that the value of order No. (9618608442) was returned to the bank by the date 12/9/20 4:10 PM AD. Thank you for your cooperation and we appreciate your understanding with us.           01:02 PM, 14th Jan                   Yahya                   Request token:169999990040014382           01:02 PM, 14th Jan                   Yahya                   Card Owner: Zahra Ali Card number: 460031******6924 Type: Visa           01:03 PM, 14th Jan                   Yahya                   do you have any other query ???           01:03 PM, 14th Jan                     hi                    Sure+           01:03 PM, 14th Jan                     hi                    ?           01:03 PM, 14th Jan                   Yahya                   yes sure 100%           01:04 PM, 14th Jan                   Yahya                   do you have any other query ?           01:05 PM, 14th Jan                   Yahya                   have a great day           01:05 PM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1986199