Subject: Ticket Assigned - Conversation with paulene may
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jan 2021 08:59:04 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with paulene may paulene may                    Bot:  Hi again! Bot:  Please enter your name Customer:  paulene may Bot:  Hi Paulene May ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6263820707 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:49 PM, 14th Jan                     paulene may                    Okay. Thank you           12:49 PM, 14th Jan                   Yahya        
            Hi Paulene, Thank you for contacting us.my name is Yahya, How may I help you?           12:50 PM, 14th Jan                     paulene may                    Can i reschedule the delivery of my order.?           12:50 PM, 14th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           12:52 PM, 14th Jan                   Yahya                   We would like to inform you that we are truly sorry we can not reschedule the order after shipment           12:55 PM, 14th Jan                     paulene may                    I can't receive it tomorrow or today if it will deliver ?           12:56 PM, 14th Jan                   Yahya                   We would like to inform you that you con inform the courier team to reschedule the time when they contact you for collection           12:57 PM, 14th Jan                   Yahya                   do you have any other query ???           12:58 PM, 14th Jan       
             Yahya                   have a great day           12:58 PM, 14th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1986173