Subject: Ticket Assigned - Conversation with mohammad irshad
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jan 2021 15:08:10 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammad irshad mohammad irshad                    Bot:  Hi again! Bot:  Please enter your name Customer:  mohammad irshad Bot:  Hi Mohammad Irshad ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0525205299            06:45 PM, 13th Jan                   Yahya                   Hi mohammed, Thank you for contacting us.my name is Yahya, How may I help you?           06:46 PM, 13th Jan                     mohammad irshad                    I have received the order but not satisfied with the size. I would like to knoe how to return the order as a guest account           06:47 PM, 13th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           06:49 PM, 13th Jan                     mohammad irshad                    LM9628310266           06:50 PM, 13th Jan                   Yahya                   Are you still with us???           06:50 PM, 13th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           06:50 PM, 13th Jan                     mohammad irshad                    K           06:51 PM, 13th Jan                   Yahya                   We would like to inform you that your order has been shipped so we can not change the size after placing the order           06:52 PM, 13th Jan                     mohammad irshad                    So I cannot return the order once I have received?           06:53 PM, 13th Jan                     mohammad irshad                    Are you there Mr.Yahya           06:56 PM, 13th Jan                     mohammad irshad                    ??           06:56 PM, 13th Jan                     mohammad irshad                    ???           06:58 PM, 13th Jan                     mohammad irshad                    Mr Yahya???           07:00 PM, 13th Jan                   Yahya                   yes you can return the order           07:02 PM, 13th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           07:02 PM, 13th Jan                     mohammad irshad                    That's ok. The thing is that I I have ordered on website as guest account so don't know how is the return procedure           07:03 PM, 13th Jan                     mohammad irshad                    Is it ok I return to the nearest shop?           07:04 PM, 13th Jan                   Yahya                   You can retrieve products within 14 days through one of the following options:  1- You can book an appointment to receive the returned product online by logging in to your account and going to the order history, then click on "Order Number" from this page (https://www.maxfashion.com), and choose the products you want to return.  2- You can visit the nearest branch from (Max) and return the product to the branch.  3- You can provide us with the full product name and order number in order to create a return request from us.           07:06 PM, 13th Jan                   Yahya                   yes you can return it to the nearest store           07:06 PM, 13th Jan                   Yahya                   Are you still with us???           07:07 PM, 13th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:07 PM, 13th Jan                     mohammad irshad                    Yes           07:08 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1984446