Subject: Ticket Assigned - Conversation with michael
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jan 2021 10:25:26 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with michael michael                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  michael Bot:  Hi Michael ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9627478214 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0523651920            02:17 PM, 13th
  Jan                     michael                    Ok           02:17 PM, 13th Jan                   Yahya                   Hi Michael, Thank you for contacting us. How may I help you?           02:18 PM, 13th Jan                     michael                    Hi yes i have linked my shukran card to my Centerpoint app but everytime i make online purachses or whatever i am not receiving the points           02:19 PM, 13th Jan                   Yahya                   We would like to inform you that shuckran point will be adding after 14 days from the delivery date           02:21 PM, 13th Jan                     michael                    Ok but if my card is linked to the app then i dont need to scan or anything the points will automatically be added from an online puchase correct?           02:22 PM, 13th Jan                     michael                    Thats what the guy told me in store so just confirming           02:22 PM, 13th Jan                   Yahya                  
  yes the points will be initiating automatically to your shukran account           02:23 PM, 13th Jan                     michael                    Ok thanks for your help           02:23 PM, 13th Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:25 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1983268