Subject: Ticket Assigned - Conversation with mohamed ribath
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jan 2021 09:11:20 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohamed ribath mohamed ribath                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohamed ribath Bot:  Hi Mohamed Ribath ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend o
 n your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0567891983            12:59 PM, 13th Jan                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           01:00 PM, 13th Jan                     mohamed ribath                    Hi           01:01 PM, 13th Jan                     mohamed ribath                    Actually I return
 ed my order           01:01 PM, 13th Jan                     mohamed ribath                    What is the status now           01:01 PM, 13th Jan                     mohamed ribath                    ?           01:02 PM, 13th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           01:02 PM, 13th Jan                     mohamed ribath                    96277684           01:03 PM, 13th Jan                     mohamed ribath                    9627768345           01:03 PM, 13th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           01:06 PM, 13th Jan                   Yahya                   We would like to inform you that as we can see that your items has been delivered to our end today only and it will need 2 days to check the quality then the team will return the refund to your account           01:09 PM, 13th Jan                   
 Yahya                   Are you still with us???           01:10 PM, 13th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:11 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1982985