Subject: Ticket Assigned - Conversation with susanne hagelin
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jan 2021 09:10:30 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with susanne hagelin susanne hagelin                    Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Susanne Hagelin ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9628158744 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:58 PM, 13th Jan                     susanne hagelin           
          Ok           12:59 PM, 13th Jan                   Yahya                   Hi Susanne, Thank you for contacting us.my name is Yahya, How may I help you?           12:59 PM, 13th Jan                     susanne hagelin                    Hello           12:59 PM, 13th Jan                   Yahya                   How may I help you?           12:59 PM, 13th Jan                     susanne hagelin                    I ordered 6 items but only received 5 items. One was missing           01:00 PM, 13th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           01:01 PM, 13th Jan                     susanne hagelin                    9628158744           01:02 PM, 13th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           01:03 PM, 13th Jan                     susanne hagelin                    Sure           01:03 PM, 13th Jan          
          Yahya                   Sorry, we would like to inform you that after verifying the order, we found out that one item has been canceled for reasons related to quality and in order not to be disturbed by the product, it has been canceled           01:04 PM, 13th Jan                     susanne hagelin                    Ok I see. So how will I be refunded?           01:04 PM, 13th Jan                   Yahya                   as we can see the refund has been return to your account and it will be appear in your account within 4-10 dayss           01:07 PM, 13th Jan                     susanne hagelin                    Okay. Thank you Yahya. You have been very helpful           01:08 PM, 13th Jan                   Yahya                   have a great day           01:09 PM, 13th Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:10 PM, 13th Jan                     susanne hagelin 
                    Thank you I wish you the same. Goodbye           01:10 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1982982