Subject: Ticket Assigned - Conversation with adnan mirza
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jan 2021 08:52:03 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with adnan mirza adnan mirza                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  adnan mirza Bot:  Hi Adnan Mirza ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0562533927            12:45 PM, 13th Jan                   Yahya                   Hi Adnan, Thank you for contacting us.my name is Yahya, How may I help you?           12:46 PM, 13th Jan                     adnan mirza                    Hi Yahya           12:46 PM, 13th Jan                     adnan mirza                    I would like to cancel my order           12:47 PM, 13th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           12:47 PM, 13th Jan                     adnan mirza                    6262736079           12:47 PM, 13th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           12:47 PM, 13th Jan                     adnan mirza                    ok           12:48 PM, 13th Jan                   Yahya                   Please accept our apologise for inconvenience caused, we would like to inform you that we can not cancel the order because the order is ready for collection so that it will be in the store for 14 days then it will be cancelled           12:49 PM, 13th Jan                     adnan mirza                    ok           12:49 PM, 13th Jan                     adnan mirza                    and how long after that I'll be refunded?           12:50 PM, 13th Jan                   Yahya                   do you have any other query ???           12:50 PM, 13th Jan                   Yahya                   it will take 4-15 days to be initiate in your aCCOUNT           12:51 PM, 13th Jan                     adnan mirza                    Ok           12:51 PM, 13th Jan                     adnan mirza                    thanks           12:51 PM, 13th Jan                     adnan mirza                    that's all           12:51 PM, 13th Jan                   Yahya                   have a great day           12:51 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1982906