Subject: Ticket Assigned - Conversation with kabir
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jan 2021 08:25:58 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kabir kabir                    Bot:  Hi again! Bot:  Please enter your name Customer:  kabir Bot:  Hi Kabir ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9625979745 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  /startOver Bot:  Was I able to resolve your query? Customer:  /startOver Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  /startOver Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  /startOver Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554091862 Bot:  Please wait while we transfer you to an agent Agent:  Hi  Kabir , Thank you for contacting us. This's Mohamed How may I help you? Customer:  I make and order and my money was deducted from my bank account which I got a mail and message that my order was placed and after few minutes I received order that my order was not successful and I immediately call center point customer service and the customer service said is from the bank which I called my bank and my bank said the transaction successful Customer:  And also I contacted Tabby and they said my order was okay and fine so now the problem is from center point Customer:  I need that order Customer:  Order number: 9628385267 Order date: Jan 13th, 2021 Order total amount: AED 330/- Order paid down payment: AED 82.50 Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  Okay no problem Agent:  after we checked the order was successfully placed Agent:  Do you have any other questions I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Kabir ,what do you need help with? Customer:  /startOver Bot:  Hi Kabir ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:13 PM, 13th Jan                     kabir                    make and order and my money was deducted from my bank account which I got a mail and message that my order was placed and after few minutes I received order that my order was not successful and I immediately call center point customer service and the customer service said is from the bank which I called my bank and my bank said the transaction successful           12:14 PM, 13th Jan                   Yahya                   Hi Kabir, Thank you for contacting us.my name is Yahya, How may I help you?           12:14 PM, 13th Jan                     kabir                    Order number: 9628385267 Order date: Jan 13th, 2021 Order total amount: AED 330/- Order paid down payment: AED 82.50           12:14 PM, 13th Jan                     kabir                    And also I contacted Tabby and they said my order was okay and fine so now the problem is from center point           12:14 PM, 13th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           12:16 PM, 13th Jan                   Yahya                   We would like to inform you that as we can see that on the system your order has been placed successfully           12:18 PM, 13th Jan                   Yahya                   do you have any other query ???           12:21 PM, 13th Jan                   Yahya                   Are you still with us???           12:21 PM, 13th Jan                     kabir                    ???????           12:21 PM, 13th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:21 PM, 13th Jan                     kabir                    Am with you           12:21 PM, 13th Jan                     kabir                    Am asking you about the order I made today           12:22 PM, 13th Jan                     kabir                    ?????           12:23 PM, 13th Jan                     kabir                    /startOver           12:23 PM, 13th Jan                   Yahya                   We would like to inform you that as we can see that on the system your order has been placed successfully           12:24 PM, 13th Jan                   Yahya                   Are you still with us???           12:25 PM, 13th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:25 PM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1982827