Subject: Ticket Assigned - Conversation with mae
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jan 2021 07:59:58 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mae mae                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mae Bot:  Hi Mae ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0544105297 Bot:  Please wait while we transfer you to an agent Customer:  okay Agent:  Hi Mae, Thank you for contacting us. How may I help you? Customer:  i want to ask about my refund in my order because you cancelled 1 item from my order Customer:  i used my debit card for the transaction Customer:  hello? Customer:  still there? Customer:  hey Customer:  where are you? Customer:  hey what kind off customer service is this? Customer:  what is this? Customer:  algaili Agent:  Could you please share your order number so that I can assist you further? Customer:  where have you been Customer:  9626780882 Customer:  do I need to wait for 15mins again for your reply? Customer:  hello Agent:  We are here please be on hold while checking Customer:  okay Customer:  but why it took so long for you to reply Customer:  how long do I need to wait? Customer:  are you busy? Customer:  did I disturbed you? Agent:  We apologise for the inconveniece caused, the item is partailly cancelled because is out of stock at the current time Customer:  so how about my refund Customer:  I used card Agent:  and the refund has been processed on  1/6/21 Customer:  you will refund it in my card? Agent:  ** Noting that your card issuer requires 2-15 additional business days to process the refund as per the bank norms.   Once again, sincere apologies and thank you for your patience Customer:  so I need to wait for 15 days for the refund? Customer:  reply fast Customer:  my question is answerable by yes or no only Customer:  you always do this to your customers? Customer:  customers waiting for your reply? Customer:  you are the only CS that doing this Agent:  You do not need wait this period, might be the amount will reflect within 2-5 days, this is general frame time as per your card issuer Customer:  okay have a nice day, you waste my time, I hope you're happy with what you're doing ☺️? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  I'm not satisfied algaili I will report you ? Agent:  Thank you for your feedback, have nice day and we apologise for the inconvenience caused. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mae ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  okay Agent:  Hi Mae Agent:  , Thank you for contacting us. My name is Yazid How may I help you? Customer:  i want to ask about exchange? Agent:  Could you please share your order number so that I can assist you further? Customer:  9626780882 Agent:  In the meantime, an exchange is not available at https://www.centrepointstores.com/ae/en/department/men. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (brand) store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund. Agent:  Is there anything else I can help with ?? Bot:  Rate our Customer Service Agent Customer:  if I return the product and buy again another item there is also delivery fee? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mae ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  okay Customer:  hello Customer:  hi Agent:  Hi Mae, Thank you for contacting us. How may I help you? Customer:  i want to ask if you already received my return items? Agent:  Could you please share your order number so that I can assist you further? Customer:  9626780882 Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  okay Agent:  the order will be delivered to the warehouse today. Customer:  but they collected my return yesterday Agent:  yes it's out for delivery to the warehouse today. Customer:  ah okay so they received it already? Agent:  yes . Agent:  Do you have any other questions I can help you with? Customer:  yes Customer:  if I want to return something I can go directly to store? Customer:  even if I ordered it online? Agent:  yes you can return to the store with in 14 days from receiverng the order. Customer:  no need to do anything? I can go directly to the store? Agent:  Yes just need the order number and the returned items . Customer:  i will just show to the store? Customer:  no need to fill up anything online? Agent:  yes and they will check the system and refund the amount to you. Agent:  No need. Customer:  how long the refund process if i go to store? Agent:  they will refund it in the system immediately Customer:  even if it is card? Agent:  Yes. Customer:  it will appear in my account today? Agent:  from our side it will be done and it will appear in your account according to your bank procedure Customer:  if my return will reach in the warehouse today I will receive a confirmation that they received my return?? Agent:  you can track the order with this tracking id RP010721001401 Agent:  .in the following website https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=RP1102200002367&utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_SA_ar Agent:  Do you have any other questions I can help you with? Customer:  why this is November Agent:  After the order reached the ware house it will take 2-3 business days and the refund will be done. Customer:  okay Customer:  thank you mohamed Agent:  please entre the number i gave you RP010721001401 Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Mae ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:56 AM, 13th Jan                     mae                    okay           11:57 AM, 13th Jan                   Yahya                   Hi Mae, Thank you for contacting us.my name is Yahya, How may I help you?           11:57 AM, 13th Jan                   Yahya                   Are you still with us???           11:58 AM, 13th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:59 AM, 13th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1982745