Subject: Ticket Assigned - Conversation with gautam
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 16:32:18 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with gautam gautam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  gautam Bot:  Hi Gautam ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by
  card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0585910992 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  Hi , I had returned two items from my previous order. but I did not get any message regarding the same or any kind of intimation regarding the refund Agent:  Could you please share your order id so that I can assist you further. Agent:  Are you 
 still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Gautam ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a r
 efund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:25 PM, 12th Jan                   Yahya                   Hi Gautam, Thank you for contacting us.my name is Yahya, How may I help you?           08:25 PM, 12th Jan                     gautam                    Hi , I had returned two items from my previous 
 order. but I did not get any message regarding the same or any kind of intimation regarding the refund           08:26 PM, 12th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           08:26 PM, 12th Jan                     gautam                    Ok           08:27 PM, 12th Jan                     gautam                    9625059917           08:27 PM, 12th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           08:28 PM, 12th Jan                     gautam                    Ok           08:28 PM, 12th Jan                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           08:31 PM, 12th Jan                   Yahya                   please give me some time will escalate your concern to the relevant team and will get back to you on email           0
 8:31 PM, 12th Jan                     gautam                    Ok           08:31 PM, 12th Jan                   Yahya                   have a greaT DAY           08:32 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1981474