Subject: Ticket Assigned - Conversation with how can i get an invoice for the items deliveted to me
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 16:00:41 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with how can i get an invoice for the items deliveted to me how can i get an invoice for the items deliveted to me                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  how can i get an invoice for the items deliveted to me Bot:  Hi How Can I Get An Invoice For The Items Deliveted To Me ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8221027637 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096597873162 Bot:  Please wait while we transfer you to an agent Agent:  Hi , Thank you for contacting us. My name is Amir. I'm here to help you regarding Your order update Agent:  We are not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi How Can I Get An Invoice For The Items Deliveted To Me ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Can we return underwear Agent:  Hi, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding return process. Agent:  Unfortunately the item you are trying to return comes under the category of non-returnable products. Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi How Can I Get An Invoice For The Items Deliveted To Me ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  I returned my order of Shoes. Paid by knet. Agent:  Hi, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding returned item. Customer:  I don't want credit want funds to be returned to my bank Customer:  Hi Agent:  Kindly share us with the order id in order to assist you better Customer:  8221591186 Customer:  KD 41.600 Customer:  Are u there Agent:  Yes Agent:  As per your request, we have forwarded your concern to refund your amount into your bank account. We request you to please allow us some time to proceed with the same. Customer:  Okay. Pls make sure that I don't need credit to my account Agent:  Sure, we will mail you the updates regarding the refund amount on "[email-masked]" Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi How Can I Get An Invoice For The Items Deliveted To Me ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  My email stated in the profile is not nirq8city@gmail Customer:  /startOver Customer:  Hi Customer:  English Customer:  Need to talk to an agent Customer:  How can i change my email address in the profile Customer:  /startOver Customer:  Refund Agent:  Hi , Thank you for contacting us. My name is Amir. I'm here to help you   Agent:  We are not getting a response from you. Are we still connected? Customer:  Hi Customer:  I've been with you but no response Agent:  Sorry for the delayed response Agent:  We would like to inform you that the email id cannot be changed. Agent:  Is there anything else we can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi How Can I Get An Invoice For The Items Deliveted To Me ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Mohammad. How may I help you?  Customer:  Hi Agent:  Hello. Agent:  How may I help you? Customer:  I Just returned my order Agent:  Could you please share your order number so that I can assist you further? Customer:  I want to get a refund to knet Agent:  Please share the order number. Customer:  IMAGE Customer:  The above Customer:  Yr delivery guy just collected it Agent:  Please allow me to check it for you.  Customer:  Ok Agent:  We request you to kindly be patience till the amount gets credited in my credit Customer:  May be the guy is still on the way. Just make a note that I need refund in knet Agent:  and after that we can transfer the amount in KNET Customer:  Fine Agent:  Thanks for your cooperation. Agent:  Is there anything else I can help ? Customer:  ? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi How Can I Get An Invoice For The Items Deliveted To Me ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8227977335 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:42 PM, 12th Jan                   Yahya                   Hi, Thank you for contacting us. How may I help you?           07:42 PM, 12th Jan                     how can i get an invoice for the items deliveted to me                    Hi           07:43 PM, 12th Jan                     how can i get an invoice for the items deliveted to me                    8227977335           07:43 PM, 12th Jan                     how can i get an invoice for the items deliveted to me                    Above is the order no           07:44 PM, 12th Jan                   Yahya                   How may I help you?           07:44 PM, 12th Jan                     how can i get an invoice for the items deliveted to me                    Hi           07:44 PM, 12th Jan                     how can i get an invoice for the items deliveted to me                    Can you tell me what is the final payment that I hv to make           07:45 PM, 12th Jan                     how can i get an invoice for the items deliveted to me                    Are u there           07:46 PM, 12th Jan                   Yahya                   as we can see that there is one item has been deleted and it will deduct from the total of the bill           07:46 PM, 12th Jan                     how can i get an invoice for the items deliveted to me                    Yes. Its out of stock           07:47 PM, 12th Jan                     how can i get an invoice for the items deliveted to me                             07:47 PM, 12th Jan                   Yahya                   yes that item it will deduct from the total of the bill           07:48 PM, 12th Jan                     how can i get an invoice for the items deliveted to me                    But I hv paid most if the amount from my credit           07:49 PM, 12th Jan                     how can i get an invoice for the items deliveted to me                    And yr invoice is confusing           07:49 PM, 12th Jan                     how can i get an invoice for the items deliveted to me                             07:49 PM, 12th Jan                   Yahya                   if you already paid the amount will be initiate to your credit           07:50 PM, 12th Jan                     how can i get an invoice for the items deliveted to me                    What's this COD non refundable amount?           07:50 PM, 12th Jan                   Yahya                   its the voucher amount           07:51 PM, 12th Jan                   Yahya                   do you have any other query ???           07:51 PM, 12th Jan                     how can i get an invoice for the items deliveted to me                    No I'm supposed to an amount in cash when the items are delivered           07:51 PM, 12th Jan                     how can i get an invoice for the items deliveted to me                    What is voucher amount           07:52 PM, 12th Jan                     how can i get an invoice for the items deliveted to me                    Non refundable means what?           07:52 PM, 12th Jan                   Yahya                   the refund will be for the amount what you paid           07:53 PM, 12th Jan                     how can i get an invoice for the items deliveted to me                    No ur wrong           07:54 PM, 12th Jan                     how can i get an invoice for the items deliveted to me                    Check the account properly pls           07:54 PM, 12th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           07:55 PM, 12th Jan                     how can i get an invoice for the items deliveted to me                    Ok           07:55 PM, 12th Jan                   Yahya                   please give me some time will escalate your concern to the relevant team and will get back to you on email           07:55 PM, 12th Jan                     how can i get an invoice for the items deliveted to me                    When?           07:56 PM, 12th Jan                   Yahya                   when the order deliver to yuo           07:56 PM, 12th Jan                   Yahya                   you           07:56 PM, 12th Jan                     how can i get an invoice for the items deliveted to me                    Can you at least tell me the final amount that I should pay           07:57 PM, 12th Jan                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           07:57 PM, 12th Jan                   Yahya                   and we will back to you on mail           07:57 PM, 12th Jan                   Yahya                   do you have any other query ???           07:57 PM, 12th Jan                     how can i get an invoice for the items deliveted to me                    Can you at least tell me the final amount that I should pay           07:57 PM, 12th Jan                     how can i get an invoice for the items deliveted to me                    I want to Know how much to pay now           07:59 PM, 12th Jan                   Yahya                   you have to pay 0.50 only           07:59 PM, 12th Jan                     how can i get an invoice for the items deliveted to me                    I see           07:59 PM, 12th Jan                   Yahya                   do you have any other query ???           07:59 PM, 12th Jan                   Yahya                   have a great day           08:00 PM, 12th Jan                     how can i get an invoice for the items deliveted to me                    When I phoned an agent told me its kd 6           08:00 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1981401