Subject: Ticket Assigned - Conversation with danica
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 15:48:05 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with danica danica                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  danica Bot:  Hi Danica ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566938708            07:41 PM, 12th Jan                   Yahya                   Hi Danica, Thank you for contacting us.my name is Yahya, How may I help you?           07:43 PM, 12th Jan                     danica                    Hello, i just wanted to ask if its possible to change the size of some of my orders.. also, i received a wrong item.           07:43 PM, 12th Jan                   Yahya                   We would like to inform you that we are truly sorry as we can see there is no exchange on this time but you can apply for return           07:45 PM, 12th Jan                   Yahya                   do you have any other query ???           07:47 PM, 12th Jan                   Yahya                   Are you still with us???           07:47 PM, 12th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:47 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1981372