Subject: Ticket Assigned - Conversation with deana issa
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 15:02:44 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with deana issa deana issa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  deana issa Bot:  Hi Deana Issa ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9627834403 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506620470 Bot:  Please wait whil
 e we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  Hi i recieved my order today and one pajama set was missing the pants Customer:  The 2 to 3 size grey pajama Agent:  Could you please share your order id so that I can assist you further. Agent:  Are you still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Deana Issa ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9627834403 Bot:   Your order sta
 tus is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:54 PM, 12th Jan                   Yahya                   Hi Deana, Thank you for contacting us.my name is Yahya, How may I help you?           06:55 PM, 12th Jan                     deana issa                    Hi           06:55 PM, 12th Jan                     deana issa                    I recieved my order today           06:55 PM, 12th Jan                     deana issa                    And one of the pajama sets was missing pants           06:56 PM, 12th Jan                     deana issa                    The size 2 to 3           06:56 PM, 12th Jan                     deana issa                
     Grey onea           06:56 PM, 12th Jan                     deana issa                    Ones*           06:56 PM, 12th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           06:56 PM, 12th Jan                     deana issa                    No problem           06:56 PM, 12th Jan                   Yahya                   We would like to inform you that we will create a return request for the item           06:56 PM, 12th Jan                   Yahya                   kindly provide us the full name of the item           06:57 PM, 12th Jan                     deana issa                    Deana issa           06:57 PM, 12th Jan                   Yahya                   kindly provide us the full name of the item which you got a missing part of it           06:58 PM, 12th Jan                     deana issa                    Is their any way thay you can send the pants           06:58 PM, 12th Jan                     deana 
 issa                    Oh one moment please           06:59 PM, 12th Jan                     deana issa                    BABYSHOP Juniors Embroidered Long Sleeves T-shirt and Jog Pants Set Color: Grey Size: 2-3 yrs Quantity: 1 AED           06:59 PM, 12th Jan                   Yahya                   We would like to inform you that we created a return request for the item and the courier team will contact you to collect the part of the item           07:01 PM, 12th Jan                   Yahya                   do you have any other query ???           07:01 PM, 12th Jan                   Yahya                   Are you still with us???           07:02 PM, 12th Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:02 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1981246