Subject: Ticket Assigned - Conversation with umair
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 14:47:22 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with umair umair                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  umair Bot:  Hi Umair ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971559293882 Bot:  Please wait while we transfer you to an agent Agent:  Hi Umair, Thank you for contacting us. My name is Yazid How may I help you? Agent:  Are you still with us ?? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Umair ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hi Agent:  Hi Umair, Thank you for contacting us.my name is Yahya, How may I help you? Customer:  9627929339 Customer:  Sir my wife placed this order Customer:  We recieved this order today afternoon Customer:  IMAGE Customer:  2 tshirt bras were grey color and 2 cream.. We recvd all in grey color Customer:  There is no option to return/replace the under garments Agent:  kindly provide us pic for both items Customer:  It is mistake from your side Customer:  IMAGE Customer:  Hi you there Agent:  kindly provide us pic for both items wheich you collected Customer:  Ok. Wait a min Customer:  It will take 15 mins for me to send the pic. As my family is out for groceries Customer:  Shall i continue here or start another chat Agent:  May I request you to please stay on-hold while I retrieve the information. Agent:  kindly contact us through this mail [email-masked] Agent:  ave a great day Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Umair ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:30 PM, 12th Jan                     umair                    9627929339. I placed this order. but recieve           06:31 PM, 12th Jan                     umair                    But recieved incorrect inventory           06:31 PM, 12th Jan                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           06:35 PM, 12th Jan                     umair                    Hi           06:36 PM, 12th Jan                     umair                    We placed order no 9627929339.   I ordered  2 grey and 2 cream color bras.   I habe recieved all 4 grey bras.           06:37 PM, 12th Jan                     umair                             06:37 PM, 12th Jan                     umair                             06:38 PM, 12th Jan                     umair                    How do i replace           06:39 PM, 12th Jan                   Yahya                   We would like to inform you that we will create a return request for the wrong itesm           06:39 PM, 12th Jan                   Yahya                   items           06:39 PM, 12th Jan                     umair                    Ok. Then shall i re place the order or you will do in from your end           06:40 PM, 12th Jan                   Yahya                   we will create a return request for the wrong items           06:41 PM, 12th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           06:41 PM, 12th Jan                     umair                    Ok           06:41 PM, 12th Jan                   Yahya                   We would like to inform you that we created a return request for the items and the courier team will contact you for collection soon           06:43 PM, 12th Jan                   Yahya                   do you have any other query ???           06:43 PM, 12th Jan                     umair                    Let me chk           06:44 PM, 12th Jan                   Yahya                   yes sure           06:44 PM, 12th Jan                     umair                             06:45 PM, 12th Jan                     umair                    Ok. I got it in the app           06:45 PM, 12th Jan                     umair                    Shall i re order           06:45 PM, 12th Jan                     umair                    For the correct inventory           06:45 PM, 12th Jan                   Yahya                   yes you can apply           06:46 PM, 12th Jan                   Yahya                   do you have any other query ???           06:46 PM, 12th Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:46 PM, 12th Jan                     umair                    No thak you sir           06:47 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1981202