Subject: Ticket Assigned - Conversation with atif
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 13:42:52 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with atif atif                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  atif Bot:  Hi Atif ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6262876068 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0599923345            05:31 PM, 12th Jan                   Yahya
                    Hi Atif, Thank you for contacting us.my name is Yahya, How may I help you?           05:33 PM, 12th Jan                     atif                    Hi 6262876068           05:33 PM, 12th Jan                     atif                    Is it ready for collection?           05:33 PM, 12th Jan                     atif                    I didn't receive any Email and text message this time about the order.           05:34 PM, 12th Jan                     atif                    But i already paid for it           05:34 PM, 12th Jan                     atif                    I would like to collect if from Othaim mall dammam           05:34 PM, 12th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           05:36 PM, 12th Jan                     atif                    Ok           05:37 PM, 12th Jan                   Yahya                   We would like to inform you that you order on the way a
 nd the team of the store will contact you for collection when the order delivered to them           05:38 PM, 12th Jan                     atif                    Please send sms to my number like before and email as well           05:39 PM, 12th Jan                     atif                    0599923345           05:39 PM, 12th Jan                     atif                    [email-masked]           05:39 PM, 12th Jan                   Yahya                   please give me some time will escalate your concern to the relevant team and will get back to you on email           05:41 PM, 12th Jan                   Yahya                   have a great day           05:42 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1980929