Subject: Ticket Assigned - Conversation with nadia
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 13:42:10 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nadia nadia                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nadia Bot:  Hi Nadia ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9627561353 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you 
 and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0581982586            05:31 PM, 12th Jan                   Yahya                   Hi Nadia, Thank you for contacting us.my name is Yahya, How may I help you?           05:32 PM, 12th Jan                     nadia                    hi           05:33 PM, 12th Jan                     nadia                    i would like to know when i will receive my order           05:33 PM, 12th Jan                     nadia                    9627561353 thi sis my order number           05:33 PM, 12th Jan                     nadia                    and it was supposed to be delivered yesterday           05:33 PM, 12th Jan        
            Yahya                   May I request you to please stay on-hold while I retrieve the information.           05:34 PM, 12th Jan                     nadia                    sure           05:34 PM, 12th Jan                   Yahya                   We would like to inform you that after verifying the matter, it became clear to us that the shipping team tried to reach you to deliver the order, but did not find any response, and the shipping team tried to repeat the process again and did not succeed either.           05:35 PM, 12th Jan                   Yahya                   We would like to inform you that the order on the way to you today kindly give response to the team           05:36 PM, 12th Jan                     nadia                    how is that possible when i never recive any call from anyone           05:36 PM, 12th Jan                     nadia                    i havent recive any call           05:36 PM, 12th Jan                     nadia               
      and i spoke to one of the cuatomer service aganet today in the morning also..and that person told me that it was not delivere because they had any delivery to do and coulnt deliver to my end  and they will try today           05:37 PM, 12th Jan                     nadia                    but yet i have not receive mt order           05:37 PM, 12th Jan                     nadia                    and now your are saying that they tried to reach me and am not available.am 24*7 at my home           05:38 PM, 12th Jan                     nadia                    am at my location 24*7           05:38 PM, 12th Jan                   Yahya                   they are on htey way to you           05:39 PM, 12th Jan                   Yahya                   do you have any other query ???           05:39 PM, 12th Jan                     nadia                    yes           05:39 PM, 12th Jan                     nadia                    i do have           05:39 PM, 12th Jan           
           nadia                    i would like to know how your shipping team triee to reach me??           05:40 PM, 12th Jan                     nadia                    i havent receive any call           05:40 PM, 12th Jan                     nadia                    and the order is prepaid already..if they came tomy location just ask them to drop the parcel in the reception.           05:41 PM, 12th Jan                   Yahya                   please give me some time will escalate your concern to the relevant team and will get back to you on email           05:41 PM, 12th Jan                   Yahya                   have a great day           05:41 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1980924