Subject: Ticket Assigned - Conversation with pamela ramlagun
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 13:25:06 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with pamela ramlagun pamela ramlagun                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  pamela ramlagun Bot:  Hi Pamela Ramlagun ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505012893            04:59 PM, 12th Jan                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           05:00 PM, 12th Jan                   Yahya                   Are you still with us???           05:02 PM, 12th Jan                     pamela ramlagun                    Yes           05:02 PM, 12th Jan                   Yahya                   How may I help you?           05:03 PM, 12th Jan                     pamela ramlagun                    I want to return 2 things and reorder the juniors pjs           05:04 PM, 12th Jan                     pamela ramlagun                    But I bought it as a guest           05:04 PM, 12th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           05:06 PM, 12th Jan                     pamela ramlagun                    9627626880           05:07 PM, 12th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           05:09 PM, 12th Jan                     pamela ramlagun                    Ok           05:10 PM, 12th Jan                   Yahya                   kindly provide us the full names of hte items           05:10 PM, 12th Jan                     pamela ramlagun                    Juniors printed round neck t-shirt with full length pyjama set           05:11 PM, 12th Jan                     pamela ramlagun                    SPLASH Textured Longline Shrug with Pocket detail and long sleeves           05:12 PM, 12th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           05:15 PM, 12th Jan                     pamela ramlagun                    Okay           05:16 PM, 12th Jan                   Yahya                   We would like to inform you that we will create a return request for the items           05:19 PM, 12th Jan                     pamela ramlagun                    Ok. I want to order a size smaller for the pyjamas. Do I order it agsin           05:20 PM, 12th Jan                   Yahya                   the return request has been done           05:20 PM, 12th Jan                   Yahya                   do you have any other query ???           05:20 PM, 12th Jan                     pamela ramlagun                    No thank you. I will just order the pyjamas again but a smaller size.           05:21 PM, 12th Jan                   Yahya                   yes you can           05:23 PM, 12th Jan                   Yahya                   do you have any other query ???           05:23 PM, 12th Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:24 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1980858