Subject: Ticket Assigned - Conversation with omer jamil
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 13:24:00 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with omer jamil omer jamil                    Bot:  Hi again! Bot:  Please enter your name Customer:  omer jamil Bot:  Hi Omer Jamil ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6262300420 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966538180179            05:00 PM, 12
 th Jan                   Yahya                   Hi Omer, Thank you for contacting us.my name is Yahya, How may I help you?           05:00 PM, 12th Jan                   Yahya                   Are you still with us???           05:02 PM, 12th Jan                     omer jamil                    I recently received my order Graco Evo Travel System. Before buying I confirmed with an agent in store that if I order online will it come with a base for the car seat. Now it seems that from outside the box nothing is mentioning about a car seat. I want to confirm if it contains a base of car seat or not before opening the box           05:02 PM, 12th Jan                     omer jamil                    If it doesn't I will return the box as it is without opening.           05:03 PM, 12th Jan                     omer jamil                    Are you with me?           05:04 PM, 12th Jan                   Yahya                   Could you please share your order id so that I can assist yo
 u further.           05:06 PM, 12th Jan                   Yahya                   Are you still with us???           05:06 PM, 12th Jan                     omer jamil                    Ok           05:07 PM, 12th Jan                     omer jamil                    6262300420           05:07 PM, 12th Jan                     omer jamil                    Waiting           05:10 PM, 12th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           05:13 PM, 12th Jan                     omer jamil                    Ok           05:13 PM, 12th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           05:14 PM, 12th Jan                   Yahya                   We would like to inform you that you can apply for return request for the item or you can return it to the nearest store           05:15 PM, 12th Jan                   Yahya                   do you have any
  other query ???           05:16 PM, 12th Jan                     omer jamil                    Can I return it after opening the box?           05:16 PM, 12th Jan                     omer jamil                    ???           05:20 PM, 12th Jan                   Yahya                   yes you can           05:21 PM, 12th Jan                   Yahya                   but the item should be in prefect frame           05:22 PM, 12th Jan                   Yahya                   do you have any other query ???           05:22 PM, 12th Jan                   Yahya                   Are you still with us???           05:23 PM, 12th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:23 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1980
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