Subject: Ticket Assigned - Conversation with umair
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 13:13:07 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with umair umair                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  umair Bot:  Hi Umair ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971559293882 Bot:  Please wait while we transfer you to an agent Agent:  Hi Umair, Thank you for contacting us. My name is Yazid How may I help you? Agent:  Are you still with us ?? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Umair ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:58 PM, 12th Jan                     umair                    Hi           04:59 PM, 12th Jan                   Yahya                   Hi Umair, Thank you for contacting us.my name is Yahya, How may I help you?           05:00 PM, 12th Jan                     umair                    9627929339           05:00 PM, 12th Jan                     umair                    Sir my wife placed this order           05:00 PM, 12th Jan                     umair                    We recieved this order today afternoon           05:01 PM, 12th Jan                     umair                             05:01 PM, 12th Jan                     umair                    2 tshirt bras were grey color and 2 cream.. We recvd all in grey color           05:02 PM, 12th Jan                     umair                    There is no option to return/replace the under garments           05:02 PM, 12th Jan                   Yahya                   kindly provide us pic for both items           05:03 PM, 12th Jan                     umair                    It is mistake from your side           05:03 PM, 12th Jan                     umair                             05:03 PM, 12th Jan                     umair                    Hi you there           05:04 PM, 12th Jan                   Yahya                   kindly provide us pic for both items wheich you collected           05:04 PM, 12th Jan                     umair                    Ok. Wait a min           05:05 PM, 12th Jan                     umair                    It will take 15 mins for me to send the pic. As my family is out for groceries           05:06 PM, 12th Jan                     umair                    Shall i continue here or start another chat           05:06 PM, 12th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           05:08 PM, 12th Jan                   Yahya                   kindly contact us through this mail [email-masked]           05:11 PM, 12th Jan                   Yahya                   ave a great day           05:12 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1980817