Subject: Ticket Assigned - Conversation with samiya
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 10:55:34 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with samiya samiya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  samiya Bot:  Hi Samiya ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will ta
 ke longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97455160807            02:48 PM, 12th Jan                     samiya                    Ok           02:48 PM, 12th Jan                   Yahya                   Hi Samiya, Thank you for contacting us .my name is Yahya, How may I help you?           02:49 PM, 12th Jan                     samiya                    I have not recieved the refund to account           02:49 PM, 12th Jan                     samiya                             02:50 PM, 12th Jan                     samiya                    I have shared the bank statement           02:50 PM, 12th Jan             
         samiya                    Yesterday           02:50 PM, 12th Jan                     samiya                    But no reply from centrepoint           02:50 PM, 12th Jan                     samiya                    I can see that the amount is deducted from your account           02:51 PM, 12th Jan                     samiya                    Why I am not receiving the same           02:51 PM, 12th Jan                     samiya                    Requesting you to check with bank           02:51 PM, 12th Jan                     samiya                    And verify the same           02:52 PM, 12th Jan                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           02:53 PM, 12th Jan                   Yahya                   please give me some time will escalate your concern to the relevant team and will get back to you on email           02:53 PM, 12th Jan                     sami
 ya                    Ok waiting for response           02:53 PM, 12th Jan                     samiya                    Pls send a request to check with bank           02:54 PM, 12th Jan                     samiya                    Because I have already enquired but got no response.           02:54 PM, 12th Jan                     samiya                    And its already been 45 days           02:54 PM, 12th Jan                   Yahya                   sure we will back to you soon           02:55 PM, 12th Jan                   Yahya                   have a great day           02:55 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1980268