Subject: Ticket Assigned - Conversation with shikha singh
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 10:58:18 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shikha singh shikha singh                    Bot:  Hi again! Bot:  Please enter your name Customer:  shikha singh Bot:  Hi Shikha Singh ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:46 PM, 12th Jan                     shikha singh                    Ok           02:47 PM, 12th Jan                   Yahya                   Hi shikha, Thank you for contacting us .my name is Yahya, How may I help you?           02:47 PM, 12th Jan                     shikha singh                    I placed a returne last week           02:48 PM, 12th Jan                     shikha singh                    No body has collected the items yet           02:48 PM, 12th Jan                     shikha singh                    I had received a call 2 days back but the time was recshudke and the driver didn't turn up           02:48 PM, 12th Jan                     shikha singh                    Reschedule           02:48 PM, 12th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           02:49 PM, 12th Jan                     shikha singh                    Sure           02:50 PM, 12th Jan                     shikha singh                    8226246595           02:51 PM, 12th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           02:51 PM, 12th Jan                     shikha singh                    Sue           02:51 PM, 12th Jan                     shikha singh                    Sure*           02:53 PM, 12th Jan                   Yahya                   We would like to inform you that after verifying the matter, it became clear to us that the shipping team tried to reach you to receive the order, but did not find any response, and the shipping team tried to repeat the process again and it did not succeed also and the third time and there was no response           02:53 PM, 12th Jan                     shikha singh                    Noooo that's not true           02:54 PM, 12th Jan                     shikha singh                    They called me and I was out from the location. Then he said will collect from another location           02:54 PM, 12th Jan                     shikha singh                    55716879           02:55 PM, 12th Jan                     shikha singh                    That's the only nu. Bet.           02:55 PM, 12th Jan                     shikha singh                    There was not even 2nd attempt made how can they claim such false??           02:55 PM, 12th Jan                     shikha singh                    This is really  disappointing           02:56 PM, 12th Jan                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           02:57 PM, 12th Jan                     shikha singh                    Yes please           02:57 PM, 12th Jan                   Yahya                   do you have any other query ???           02:57 PM, 12th Jan                     shikha singh                    By when will I receive the refund?           02:57 PM, 12th Jan                   Yahya                   after 14 days form collection           02:57 PM, 12th Jan                     shikha singh                    Okay           02:58 PM, 12th Jan                   Yahya                   have a great day           02:58 PM, 12th Jan                     shikha singh                    Can you do me a favour           02:58 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1980286