Subject: Ticket Assigned - Conversation with reham omar
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 10:56:17 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with reham omar reham omar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  reham omar Bot:  Hi Reham Omar ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6262854045 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6262834045 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0569169762            02:36 PM, 12th Jan                   Yahya                   Hi Reham, Thank you for contacting us. my name is Yahya, How may I help you?           02:38 PM, 12th Jan                     reham omar                    Hi, my order came missing an item           02:39 PM, 12th Jan                     reham omar                    ??           02:40 PM, 12th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           02:40 PM, 12th Jan                     reham omar                    626283045           02:40 PM, 12th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           02:40 PM, 12th Jan                     reham omar                    Sure           02:41 PM, 12th Jan                     reham omar                    Sorry missing number           02:41 PM, 12th Jan                     reham omar                    6262834045           02:41 PM, 12th Jan                   Yahya                   We would like to inform you that as we can see that the order has been deliver completely kindly check the order again           02:43 PM, 12th Jan                     reham omar                    I have           02:43 PM, 12th Jan                     reham omar                    There might have been a mistake in packing           02:43 PM, 12th Jan                     reham omar                    It’s missing the blue shirt           02:44 PM, 12th Jan                     reham omar                    Age 1-2 years           02:44 PM, 12th Jan                   Yahya                   kindly provide us snap for the item           02:45 PM, 12th Jan                     reham omar                    ??           02:46 PM, 12th Jan                   Yahya                   kindly provide us snap for the remaining of the item or the full name           02:48 PM, 12th Jan                   Yahya                   Are you still with us???           02:49 PM, 12th Jan                     reham omar                    Yes           02:52 PM, 12th Jan                     reham omar                    I called your customer services and they filed a complaint for the missing item           02:53 PM, 12th Jan                     reham omar                    I’ ll also check the entire shipment to see if anything else is missing           02:53 PM, 12th Jan                   Yahya                   yes you can check again and contact us through our mail           02:54 PM, 12th Jan                   Yahya                   [email-masked]           02:55 PM, 12th Jan                   Yahya                   have a great day           02:56 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1980272