Subject: Ticket Assigned - Conversation with benish atif
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 10:46:27 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with benish atif benish atif                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi i bought a water bottle for my boy,bottle pipe is missing i want to return Bot:  Please enter your name Customer:  benish atif Bot:  Hi Benish Atif ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9625019278 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please e
 nter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0586287920            02:34 PM, 12th Jan                     benish atif                    I want to exchange that water bottle , Mustang printed           02:35 PM, 12th Jan                   Yahya                   Hi Benish, Thank you for contacting us. my name is Yahya, How may I help you?           02:38 PM, 12th Jan                     benish atif                    How can i exchange my stuff ?           02:39 PM, 12th Jan                   Yahya                   We would like to inform you that there is no exchange available but you can return the item           02:40 PM, 12th Jan                     benish atif                    Ok i want to return           02:40 PM, 12th Jan                     benish atif                             02:41 PM, 12th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           02:41 P
 M, 12th Jan                     benish atif                    9625019278           02:41 PM, 12th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           02:43 PM, 12th Jan                   Yahya                   We would like to inform you that we created a return request for the item successfully           02:45 PM, 12th Jan                   Yahya                   do you have any other query ???           02:45 PM, 12th Jan                     benish atif                    How long it will take           02:45 PM, 12th Jan                   Yahya                   from 2-3 days           02:45 PM, 12th Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:46 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1980233