Subject: Ticket Assigned - Conversation with maleeha paracha
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 10:10:25 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maleeha paracha maleeha paracha                    Bot:  Hi again! Bot:  Please enter your name Customer:  maleeha paracha Bot:  Hi Maleeha Paracha ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:04 PM, 12th Jan                   Yahya                   Hi Maleeha, Thank you for contacting us.my name is Yahya, How may I help you?           02:05 PM, 12th Jan                     maleeha paracha                    Hi Yahya, I was delivered the wrong item and would like to do a return please. The order number is 9627970757           02:05 PM, 12th Jan                   Yahya                   kindly provide us the full name of the item           02:06 PM, 12th Jan                     maleeha paracha                    I ordered the Bra Extender with 2 Hooks-Set of 4 but received the Assorted Bra Extender with Hook and Eye Closure - Set of 3.           02:07 PM, 12th Jan                     maleeha paracha                    This is actually the second time I received the wrong item           02:08 PM, 12th Jan                     maleeha paracha                    *same wrong item           02:08 PM, 12th Jan                   Yahya                   We would like to inform you that we created a return request for the items and the courier team will contact you soon for collection           02:09 PM, 12th Jan                     maleeha paracha                    thank you           02:10 PM, 12th Jan                   Yahya                   have a great day           02:10 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1980096