Subject: Ticket Assigned - Conversation with jeffy s
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 09:54:24 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jeffy s jeffy s                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  jeffy s Bot:  Hi Jeffy S ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  46399616944 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505510914            01:37 PM, 12th Jan                   Yahya                   Hi Jeffy, Thank you for contacting us.my name is Yahya, How may I help you?           01:38 PM, 12th Jan                     jeffy s                    I just want to know why still my order Not deliver to me They always send me a text Message that ready for pick UP so meaning i Will Go to Aramex to pick UP my order???? Or They Will deliver it to me?           01:39 PM, 12th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           01:40 PM, 12th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           01:40 PM, 12th Jan                     jeffy s                    I already set a schedule for delivery january 10, 2020 on  But still Not delivered to me Aramex WhatsApp           01:40 PM, 12th Jan                     jeffy s                    46399616944           01:41 PM, 12th Jan                   Yahya                   kindly contact the team to deliver youro rder to you           01:41 PM, 12th Jan                     jeffy s                    How i contact They dont give any number           01:42 PM, 12th Jan                   Yahya                   kindly provide us the contact number not tracking number           01:42 PM, 12th Jan                     jeffy s                    I always order on your apps and its ok But why now like this           01:43 PM, 12th Jan                     jeffy s                    0505510914           01:43 PM, 12th Jan                   Yahya                   please provide us the order number to do the needful           01:43 PM, 12th Jan                     jeffy s                    We’ve shipped your order 6261184578 with AWB 46399616944. Please click here to track :https://www.aramex.com/express/track.aspx/46399616944           01:46 PM, 12th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           01:46 PM, 12th Jan                     jeffy s                    Ok           01:47 PM, 12th Jan                   Yahya                   We would like to inform you that as we can see that your order is ready for pickup you can collect it for aramx store           01:48 PM, 12th Jan                   Yahya                   do you have any other query ???           01:50 PM, 12th Jan                     jeffy s                    Only that order           01:50 PM, 12th Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:51 PM, 12th Jan                     jeffy s                    When i Will recieved my order?           01:52 PM, 12th Jan                   Yahya                   you can collect  it today           01:53 PM, 12th Jan                     jeffy s                    Ok thank you           01:53 PM, 12th Jan                   Yahya                   have a great day           01:54 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1980014