Subject: Ticket Assigned - Conversation with jigyasa kumar
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 08:59:11 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jigyasa kumar jigyasa kumar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jigyasa kumar Bot:  Hi Jigyasa Kumar ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971522708198            12:49 PM, 12th Jan                   Yahya                   Hi Jigyasa, Thank you for contacting us. my name is Yahya, How may I help you?           12:50 PM, 12th Jan                     jigyasa kumar                    Hi           12:51 PM, 12th Jan                     jigyasa kumar                    I had requested a return 2 days back           12:51 PM, 12th Jan                     jigyasa kumar                    But no one has to to collect the order           12:51 PM, 12th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           12:51 PM, 12th Jan                   Yahya                   Are you still with us???           12:52 PM, 12th Jan                     jigyasa kumar                    9627179584           12:53 PM, 12th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           12:54 PM, 12th Jan                     jigyasa kumar                    Sure           12:54 PM, 12th Jan                   Yahya                   We would like to inform you that after verifying the matter, it became clear to us that the shipping team tried to reach you to receive the order, but did not find any response, and the shipping team tried to repeat the process again and did not succeed also           12:55 PM, 12th Jan                   Yahya                   we will contact the concern team to arrange collection again kindly give response to the team           12:56 PM, 12th Jan                     jigyasa kumar                    But I didn't get any call           12:57 PM, 12th Jan                     jigyasa kumar                    Still please request a call back           12:58 PM, 12th Jan                   Yahya                   please give me some time will escalate your concern to the relevant team and will get back to you on email           12:58 PM, 12th Jan                   Yahya                   do you have any other query ???           12:58 PM, 12th Jan                     jigyasa kumar                    No that's it           12:58 PM, 12th Jan                   Yahya                   haVE A GREAT DAY           12:58 PM, 12th Jan                     jigyasa kumar                    You too           12:59 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1979794