Subject: Ticket Assigned - Conversation with kirollos philops
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 12 Jan 2021 08:23:42 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kirollos philops kirollos philops                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kirollos philops Bot:  Hi Kirollos Philops ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096555982758 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us.my name is Yahya, How may I help you? Agent:  Are you still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  ؟ Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Kirollos Philops ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:16 PM, 12th Jan                     kirollos philops                    I am waiting           12:17 PM, 12th Jan                   Yahya                   Hi kirollos, Thank you for contacting us.my name is Yahya, How may I help you?           12:17 PM, 12th Jan                     kirollos philops                    Please let me know if I can use my credit in the application to buy direcly from the store as I do not need to use it in online order           12:18 PM, 12th Jan                     kirollos philops                    ??           12:19 PM, 12th Jan                   Yahya                   We would like to inform you that the credit balance use online only           12:19 PM, 12th Jan                     kirollos philops                    Could I tranfer it to shukran points?           12:20 PM, 12th Jan                     kirollos philops                    ?           12:20 PM, 12th Jan                     kirollos philops                    ?           12:21 PM, 12th Jan                     kirollos philops                    ?           12:21 PM, 12th Jan                   Yahya                   we are truly sorry we can not transfer the amount to shukran           12:22 PM, 12th Jan                   Yahya                   do you have any other query ???           12:22 PM, 12th Jan                   Yahya                   Are you still with us???           12:23 PM, 12th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:23 PM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1979659