Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 11 Jan 2021 16:14:14 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0530461945 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Mohammad. How may I help you?  Customer:  I received  wrong deliver Agent:  Could you please share your order number so that I can assist you further? Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  Yes Customer:  Order numbers 6260414099 Customer:  Hi Customer:  /startOver Customer:  Hi Agent:  How may I help you ? Agent:  i can see the order is delivered ? Customer:  I received  wrong delivery Agent:  You mean wrong item ? Customer:  Yes Customer:  Item Customer:  Hi Agent:  which item ? Agent:  please tell me the item name ? Customer:  Fitme128 Customer:  Maybelline Customer:  Yes Customer:  Your are here Agent:  yes Agent:  I was checking that all the items were delivered what was ordered Customer:  6260414099 this order number Customer:  Justnow i I received Agent:  yes in this order i was checking. Agent:  what is the issue with the item Agent:  please elaborate the concern Customer:  We ordered  fit me 128 foundation  but received  another  one Customer:  Which  did order one Customer:  Hi Agent:  please share the image of the item you received Customer:  IMAGE Customer:  This is my order Customer:  Hli Customer:  Are you there Agent:  Yes I am connected Agent:  please wait let me check that for you. Customer:  Good Agent:  I can see you have ordered 128 Warm Nude Customer:  Yes Customer:  Foundation Agent:  ok and you got this Customer:  Yes Agent:  I would like to tell you that you can exchange the lifestyle items in any nearby stores also. Agent:  Or i can raise a return request for you in which return and refund can be done. Agent:  Online it is not possible for exchange. Customer:  Good  i will exchange in store Agent:  sure Agent:  thanks for your cooperation Customer:  Thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:00 PM, 11th Jan                     hi                    I received  wrong  item delivered  already  your  team toldmeti replace near store  they are  not  taking  my item because  of cosmetics           08:02 PM, 11th Jan                     hi                    Hi           08:02 PM, 11th Jan                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           08:02 PM, 11th Jan                     hi                    I received wrong item delivered already your team told me replace near store they are not taking my item because of cosmetics           08:03 PM, 11th Jan                     hi                    Return  option not coming           08:04 PM, 11th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           08:04 PM, 11th Jan                   Yahya                   Are you still with us???           08:05 PM, 11th Jan                     hi                    Yes           08:05 PM, 11th Jan                   Yahya                   please provide us the order number to do the needful           08:06 PM, 11th Jan                     hi                    Wait i am taking order number           08:06 PM, 11th Jan                     hi                    I received wrong item delivered already your team toldmeti replace near store they are not taking my item because of cosmetics           08:07 PM, 11th Jan                     hi                    6260414099           08:07 PM, 11th Jan                     hi                    Hi           08:08 PM, 11th Jan                   Yahya                   kindly  provide us the full name of the item           08:08 PM, 11th Jan                     hi                    Fit me 128           08:08 PM, 11th Jan                   Yahya                   kindly provide us the full name of the item           08:09 PM, 11th Jan                   Yahya                   Are you still with us???           08:09 PM, 11th Jan                     hi                    Yes fitme 128 this name           08:11 PM, 11th Jan                   Yahya                   as we can see that this item non returnable           08:12 PM, 11th Jan                     hi                             08:12 PM, 11th Jan                     hi                    See this your  mistake           08:12 PM, 11th Jan                   Yahya                   we already apply return request for the item           08:12 PM, 11th Jan                     hi                    Good           08:13 PM, 11th Jan                   Yahya                   do you have any other query ???           08:13 PM, 11th Jan                     hi                    No           08:13 PM, 11th Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:13 PM, 11th Jan                   Yahya                   have a great day           08:13 PM, 11th Jan                     hi                    Ok           08:13 PM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1978113