Subject: Ticket Assigned - Conversation with cher mie
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 11 Jan 2021 14:05:32 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with cher mie cher mie                    Customer:  626438946 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Cher Mie ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:48 PM, 11th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           05:49 PM, 11th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           05:49 PM, 11th Jan                     cher mie                    ok           05:49 PM, 11th Jan                     cher mie                    626           05:50 PM, 11th Jan                     cher mie                    626438946           05:50 PM, 11th Jan                   Yahya                   kindly provide us the correct order number           05:51 PM, 11th Jan                     cher mie                    order number 2           05:51 PM, 11th Jan                   Yahya                   يرجى التاكد           05:51 PM, 11th Jan                   Yahya                   من الرقم الصحيح           05:51 PM, 11th Jan                     cher mie                    english only           05:52 PM, 11th Jan                   Yahya                   sorry for the previous message           05:53 PM, 11th Jan                     cher mie                    ok           05:53 PM, 11th Jan                     cher mie                    626438946           05:53 PM, 11th Jan                   Yahya                   kindly provide us the correct order number the one which you sent not working           05:54 PM, 11th Jan                     cher mie                    this is my order number. I want to return the blue jeans size 30.. it's really sooo big           05:54 PM, 11th Jan                     cher mie                    6262438846           05:55 PM, 11th Jan                   Yahya                   kindly provide us the correct order number the one which you sent not working           05:56 PM, 11th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           05:56 PM, 11th Jan                     cher mie                    6262438946           05:56 PM, 11th Jan                     cher mie                    please check this.. sorry for the previous order number. it is my fault           05:57 PM, 11th Jan                   Yahya                   we can apply for return request           05:57 PM, 11th Jan                     cher mie                    yes. I want to apply           05:57 PM, 11th Jan                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           06:00 PM, 11th Jan                     cher mie                    is it possible also to go to the nearest store and exchange into other item?           06:01 PM, 11th Jan                   Yahya                   yes you can go to the nearest store and return the item           06:02 PM, 11th Jan                     cher mie                    di I need to request a return process           06:03 PM, 11th Jan                     cher mie                    or I will go and return right away           06:03 PM, 11th Jan                   Yahya                   you can return it without return request           06:04 PM, 11th Jan                     cher mie                    ok.           06:04 PM, 11th Jan                     cher mie                    thank you so much           06:04 PM, 11th Jan                   Yahya                   have a great day           06:05 PM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1977679