Subject: Ticket Assigned - Conversation with neetu
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 11 Jan 2021 13:11:52 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with neetu neetu                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  neetu Bot:  Hi Neetu ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  050275160            04:59 PM, 11th Jan                     neetu                    ok           05:00 PM, 11th Jan                   Yahya                   Hi, Thank you for contacting us. How may I help you?           05:01 PM, 11th Jan                     neetu                    hi           05:03 PM, 11th Jan                     neetu                    9627544169           05:03 PM, 11th Jan                     neetu                    above is order number           05:03 PM, 11th Jan                     neetu                    that I got today           05:03 PM, 11th Jan                   Yahya                   How may I help you?           05:04 PM, 11th Jan                     neetu                    MAX Textured Shorts with Pockets and Drawstring Closure Color: Grey Size: M is very small           05:04 PM, 11th Jan                     neetu                    its pretty smaaer than normal medium size           05:04 PM, 11th Jan                     neetu                    small           05:04 PM, 11th Jan                     neetu                    I want to replace it with larger size. ne max store is near to my home           05:05 PM, 11th Jan                     neetu                    Is it possible to replace it from there           05:06 PM, 11th Jan                     neetu                    Are you there?           05:06 PM, 11th Jan                     neetu                    hello           05:08 PM, 11th Jan                   Yahya                   We would like to inform you that there is no exchange available on max but you can return           05:08 PM, 11th Jan                   Yahya                   You can return products within 14 days through one of the following options:  1- You can book an appointment to receive the returned product online by logging in to your account and going to the order history, then click on "order number" from this page (https://www.maxfashion.com), and choose the products you want to return.  2- You can visit the nearest branch from (Max) and return the product to the branch.  3- You can provide us with the full product name and order number in order to create a return request from us.           05:09 PM, 11th Jan                   Yahya                   do you have any other query ???           05:09 PM, 11th Jan                     neetu                    don't you replace it with bigger size?           05:10 PM, 11th Jan                     neetu                    I can visit to the near store           05:10 PM, 11th Jan                   Yahya                   sorry there is no exchange on max           05:11 PM, 11th Jan                     neetu                    ok           05:11 PM, 11th Jan                   Yahya                   have a great day           05:11 PM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1977468