Subject: Ticket Assigned - Conversation with rajendra mule
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 11 Jan 2021 12:38:06 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rajendra mule rajendra mule                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rajendra mule Bot:  Hi Rajendra Mule ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9627238190 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971555592301 Bot:  Please wait while we transfer you to an agent Agent:  Hi Rajendra, Thank you for contacting us. How may I help you? Customer:  Not getting any call or mail Agent:  Please elaborate your query Customer:  I order some product from centre point having tracking no FP010821001517 But without any call or ring bell now showing status of my order is return Customer:  Please help Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  Sure Agent:  After we checked the order has been returned to the courier distribution facility Agent:  the order will be out for delivery again Customer:  When it dilivered?? Agent:  the courier team will contact you when it's out for delivery. Customer:  They not even called me or not come to my address and showing that your not unavailable Customer:  How?? Customer:  Please help Agent:  the order is returned for future delivery. Customer:  Ok thankyu Agent:  It was a pleasure to assist you. Thank you for shopping with us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rajendra Mule ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9627238190 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:26 PM, 11th Jan                   Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           04:26 PM, 11th Jan                   Yahya                   Are you still with us???           04:27 PM, 11th Jan                     rajendra mule                    From last 4 days my order showing out for dilvery till yet not delivered without any call or ring bell it shown me your unavailable at delivery time           04:27 PM, 11th Jan                     rajendra mule                    What happend           04:27 PM, 11th Jan                     rajendra mule                    Really disappointing           04:27 PM, 11th Jan                     rajendra mule                    My order no 9627238190           04:28 PM, 11th Jan                     rajendra mule                    Hello           04:28 PM, 11th Jan                     rajendra mule                    Are you there           04:28 PM, 11th Jan                     rajendra mule                    What happened           04:29 PM, 11th Jan                     rajendra mule                    FP010821001517           04:30 PM, 11th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           04:30 PM, 11th Jan                     rajendra mule                    Can you please adress           04:30 PM, 11th Jan                     rajendra mule                    Ok sure           04:30 PM, 11th Jan                   Yahya                   We would like to inform you that after verifying the matter, it became clear to us that the shipping team tried to reach you to deliver the order, but did not find any response.           04:31 PM, 11th Jan                     rajendra mule                    I did not get any call and messages and mail           04:32 PM, 11th Jan                   Yahya                   as we can see that the order on the way to you today kindly response to the courier team           04:32 PM, 11th Jan                     rajendra mule                    Can you send me contact no of that courier guy??           04:32 PM, 11th Jan                   Yahya                   we are truly sorry we           04:34 PM, 11th Jan                   Yahya                   do not have the contact number of the team           04:34 PM, 11th Jan                     rajendra mule                    Hello please can you give contact no of that courier guy because last time showing same out for delivery bu after end of the day it showing your unavailable           04:34 PM, 11th Jan                   Yahya                   because its internal  team           04:34 PM, 11th Jan                   Yahya                   but they will contact you soon by today only           04:34 PM, 11th Jan                     rajendra mule                    Ok see           04:35 PM, 11th Jan                   Yahya                   do you have any other query ???           04:37 PM, 11th Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:37 PM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1977275