Subject: Ticket Assigned - Conversation with michelle
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 11 Jan 2021 12:07:51 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with michelle michelle                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  michelle Bot:  Hi Michelle ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9627937783 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0528597002 Bot:  Please wait while we transfe
 r you to an agent Customer:  I would like to change to bigger size the slipper that I ordered Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  I would like to change to bigger size the one that I ordered Agent:  Could you please share your order id so that I can assist you further. Agent:  Are you still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Customer:  Yes Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Michelle ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  962
 7937793 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9627937783 Bot:   Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:53 PM, 11th Jan                   Yahya                   Hi Michelle again, Thank you for contacting us.my name is Yahya, How may I help you?           03:56 PM, 11th Jan                     michelle                    Hi yes if is possible to change to biger size that I ordered           03:57 PM, 11th Jan                     michelle                             03:58 PM, 11th Jan                     michelle                    I ordered size 33 and i would like to change t
 o 35 size           03:59 PM, 11th Jan                   Yahya                   We would like to inform you that the exchange not available but you can return the item to nearest store           04:03 PM, 11th Jan                   Yahya                   do you have any other query ???           04:06 PM, 11th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:07 PM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1977147