Subject: Ticket Assigned - Conversation with athwifa
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 11 Jan 2021 11:42:49 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with athwifa athwifa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  athwifa Bot:  Hi Athwifa ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9626514650 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0585780944 Bot:  Please wait while we transfer you to an agent Agent:  Hi Athwifa, Thank you for contacting us. My name is Yazid How may I help you? Customer:  Hello! I just wanted to know why it’s taking a while to receive my order Customer:  I placed my order on 4th and so far it’s not been delivered Customer:  This is my order no - 9626514650 Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Yes will be here Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.  We will get back to you in your Email ID Agent:  Is there anything else I can help with ?? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  Hello? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Athwifa ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9626514650 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:37 PM, 11th Jan                   Yahya                   Hi Athwifa, Thank you for contacting us.my name is Yahya, How may I help you?           03:40 PM, 11th Jan                   Yahya                   Are you still with us???           03:42 PM, 11th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:42 PM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1977026