Subject: Ticket Assigned - Conversation with danish
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 11 Jan 2021 11:11:52 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with danish danish                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  danish Bot:  Hi Danish ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0541370172 Bot:  Please wait while we transfer you to an agent Agent:  Hi Danish, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding refund queries. Customer:  Yes i requested return but till now nothing happened Customer:  Order # 6251460937 Customer:  Hello Agent:  May I request you to please stay on hold while I retrieve the information. Customer:  Ok Agent:  Kindly share us with the correct order id in order to assist you better Customer:  Sorry Customer:  6251460837 Customer:  This is the correct id Agent:  May I request you to please stay on hold while I retrieve the information. Customer:  Sure Agent:  We request you to please confirm us that you have returned all the below mentioned items. Agent:  Juniors Quilted T-shirt and Solid Pyjama Set Solid Slingback Peep Toe Sandals Sustainable Lee Cooper Denim Jacket with Button Closure and Collar Customer:  Yes Agent:  We would like to inform you that we have managed to refund you for your returned items at this time. However, we will mail you regarding all the refund details on your registered email id. Customer:  I didn't receive any money in my card Agent:  Please note that it will take 4 - 15 days to reflect it in your account, If you've paid for your order by Credit or Debit Card, your refund will be credited to your card or bank account.  Customer:  And i just saw one email in my junk folder that return request has been cancelled Agent:  We request you to please ingnore that message as it was a technical error and we are really sorry for that. Agent:  Rest assured we have already informed the team to mail regarding the refund details. Customer:  No one collected the stuff from us Agent:  We request you to please confirm us that all the above mentioned items haven't been collected us. Customer:  Wait a minute Customer:  Yes confirmed Customer:  All above mentioned items not picked Customer:  They picked for other return request for order # 6251407720 Customer:  And please check the refund status for this order also Agent:  We request you to please confirm that the below items from the order id 6251407720 have already been collected from you. Agent:  Juniors Solid Monkey Cap with Pom-Pom Accent  Juniors Printed Long Sleeves Sleepsuit Agent:  And Items from the order ID 6251460837 hasn't been collected from you. Customer:  Confirmed Customer:  The delivery guy doesn't know any thing about order# and we also don't know how to link this. You guys have to improve this as we faced this before also. The courier guys don't know any thing for which order number they are getting return. One option could be you share the tracking number for return request so we can match. Agent:  This is surely not the experience we want our customers to have when they shop with us. Agent:  We wil mail you the updates regarding your case on your registered email id Customer:  So what should i expect now Agent:  We have managed to refund you for both of the orders as a token of apology for the inconvenience caused and as a token of appreciation you can keep the items under the order id 6251460837. Customer:  Thanks Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Danish ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you. Customer:  Hello Customer:  I want to return some of the stuff from my order but the option to return the items is not appearing in the app for the order #6256750254 Agent:  There is  technical  issue within  12  hours it will be resolved and you can make return request Agent:  Is there anything else I can help you with? Customer:  The issue is that if i don't able to make this request my allowed item will go and i can't return Agent:  Within few hours technical issue revolved  then you can make return request Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Danish ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Danish, Thank you for contacting us.my name is Yahya, How may I help you? Customer:  Hello Customer:  How are you Customer:  I have requested for return of some items but till now no one collected. Customer:  Order # 6256750254 Agent:  May I request you to please stay on-hold while I retrieve the information. Agent:  We would like to inform you that we will contact the concern team to do the needful as soon as possible Agent:  please give me some time will escalate your concern to the relevant team and will get back to you on email Customer:  I am traveling outside country tomorrow Customer:  That's y i am contacting you Customer:  Hello Agent:  We would like to inform you that we will contact the concern team to do the needful as soon as possible Agent:  have a great day Bot:  Rate our Customer Service Agent Customer:  So if i travel outside tomorrow and what will happen then Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Danish ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hello Agent:  Hi Danish, Thank you for contacting us. My name is Yazid How may I help you? Customer:  Hello Agent:  How may I help you? Agent:  Are you still with us ?? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Danish ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:02 PM, 11th Jan                   Yahya                   Hi Danish , Thank you for contacting us.my name is Yahya, How may I help you?           03:03 PM, 11th Jan                     danish                    Hi           03:03 PM, 11th Jan                     danish                    I talked to you before i think           03:04 PM, 11th Jan                     danish                    Regarding order # 6256750254           03:04 PM, 11th Jan                   Yahya                   How may I help you?           03:04 PM, 11th Jan                     danish                    When they will will collect the return stuff           03:04 PM, 11th Jan                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           03:05 PM, 11th Jan                   Yahya                   please give me some time will escalate your concern to the relevant team and will get back to you on email           03:05 PM, 11th Jan                     danish                    I am traveling out of country tomorrow           03:05 PM, 11th Jan                     danish                    What will happen then?           03:06 PM, 11th Jan                   Yahya                   we will contact you within 24hrs when we get updation from the concern team           03:07 PM, 11th Jan                     danish                    Can i return to store?           03:07 PM, 11th Jan                   Yahya                   you can return the items to the store also after deleting the return request           03:08 PM, 11th Jan                     danish                    How to return at store?           03:09 PM, 11th Jan                   Yahya                   you can go to the nearest store along will order number, ID and the item           03:10 PM, 11th Jan                   Yahya                   do you have any other query ???           03:11 PM, 11th Jan                   Yahya                   Are you still with us???           03:11 PM, 11th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:11 PM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1976832