Subject: Ticket Assigned - Conversation with i placed a return request but still nobody picked
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 11 Jan 2021 09:57:36 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with i placed a return request but still nobody picked i placed a return request but still nobody picked                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  i placed a return request but still nobody picked Bot:  Hi I Placed A Return Request But Still Nobody Picked ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  509303115 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Manish, How may I help you? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi I Placed A Return Request But Still Nobody Picked ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Manish, How may I help you? Customer:  Hi Agent:  Kindly share us with the order id so that we can check the details for you Customer:  I have placed return request Customer:  IMAGE Customer:  But no one came to pick returns Agent:  thank you for sharing the order id. Agent:  Please allow us few mins so that we can check the details for you Customer:  Sure Agent:  Thank you for your patience. Agent:  Please confirm your contact number: Agent:  +966509303115 Customer:  Correct Agent:  thank you for confirming your contact number. Agent:  please be informed that it usually takes 3 - 5 working days to get the items collected. Customer:  K Agent:  kindly note that our courier team will contact you soon in order to arrange the collection. Agent:  Please let us know if you have any other query. Customer:  No thanks Agent:  It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day. Customer:  Thnx Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi I Placed A Return Request But Still Nobody Picked ,what do you need help with? Customer:  Order Status Customer:  /startOver Bot:  Hi I Placed A Return Request But Still Nobody Picked ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  I placed my order on 22 Customer:  And i requested for a reurn Customer:  But still no one called me for pick uo Customer:  Up* Agent:  we are apologising for that Agent:  Could you please share your order number so that I can assist you further? Customer:  IMAGE Customer:  These are the details Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  Sure Customer:  U there? Agent:  after we checked we found that the  order hasn't ben pickup from you Agent:  we are apologising for that Customer:  Ok Customer:  When can i expect pick up Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you Customer:  Ok Agent:  the concern team will contact the courier company for the pickup Customer:  Thank you Customer:  One more issue Customer:  Wrong product discription Customer:  I odered flamour brand eyeliner and it was clearly mentioned in product description that its waterprroof but it was not at all waterproof Customer:  Please highlight this issue too Agent:  did you return it with the  items Customer:  Yes i requested return Agent:  ok will be noted Customer:  Thanx Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Customer:  ? Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi I Placed A Return Request But Still Nobody Picked ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:43 PM, 11th Jan                   Yahya                   Hi, Thank you for contacting us. How may I help you?           01:47 PM, 11th Jan                     i placed a return request but still nobody picked                    I placed return request           01:47 PM, 11th Jan                   Yahya                   How may I help you?           01:48 PM, 11th Jan                     i placed a return request but still nobody picked                    And no one still contacted me for pick up           01:48 PM, 11th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           01:48 PM, 11th Jan                     i placed a return request but still nobody picked                             01:48 PM, 11th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           01:48 PM, 11th Jan                     i placed a return request but still nobody picked                    I am very Disappointed  by ur service           01:49 PM, 11th Jan                     i placed a return request but still nobody picked                    Like for three times i hv contacted you for the same matter and now m done           01:50 PM, 11th Jan                   Yahya                   We would like to inform you that we will create q new return request to make the courier team to contact you for collection soon           01:51 PM, 11th Jan                     i placed a return request but still nobody picked                    This i heard last week           01:51 PM, 11th Jan                     i placed a return request but still nobody picked                    Received a mail too from your side           01:52 PM, 11th Jan                     i placed a return request but still nobody picked                    But no progress           01:52 PM, 11th Jan                     i placed a return request but still nobody picked                    Tell me one reason why i shud do online shopping again and keep wasting my time on call centers           01:52 PM, 11th Jan                     i placed a return request but still nobody picked                    Very bad service           01:53 PM, 11th Jan                   Yahya                   please give me some time will escalate your concern to the relevant team and will get back to you on email           01:53 PM, 11th Jan                     i placed a return request but still nobody picked                    Should i send u screenshot that same thing you people told me last week           01:54 PM, 11th Jan                     i placed a return request but still nobody picked                    Seriously  i dont have time to do such follow ups           01:54 PM, 11th Jan                     i placed a return request but still nobody picked                    M gonna tag u twitter with my concern now           01:55 PM, 11th Jan                     i placed a return request but still nobody picked                    Because here i think its of no use           01:56 PM, 11th Jan                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           01:56 PM, 11th Jan                   Yahya                   have a great day           01:57 PM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1976513