Subject: Ticket Assigned - Conversation with rwin
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 11 Jan 2021 09:32:13 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rwin rwin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rwin Bot:  Hi Rwin ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  000000 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6887559 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  1234567890 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  827946451 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  8226153929 Bot:    Your order status is  : Returned   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96598811331 Bot:  Please wait while we transfer you to an agent Agent:  Hi Rwin, Thank you for contacting us. How may I help you? Customer:  where is my order Customer:  why it was returend Customer:  i will pick it up today Agent:  Could you please share your order number so that I can assist you further? Customer:  827946451 Agent:  please check the order number again Customer:  8226153929 Customer:  what order number do u nid more? i dont know the order number of my neighbors, thats my order numbder Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  ok Agent:  After we checked the order was out for delivery 3 times and the courier team contact you for the delivery on your number +96598811334 but no responce from you so they return it Customer:  i did not receive a call Customer:  i keep on waiting that order as ill be needing that bottles Customer:  never mind for the delivery, keep it in your store and i will pick it up today Agent:  we are apologising for that the order has been returned to the warehouse and can't be delivered again. Agent:  We request you to place a new order and update your contact information. Customer:  no i dot have time to place the order again Customer:  i will take that order Customer:  i never received a call rom the courier Customer:  i even called the hotline yesterday Agent:  we are apologising for that but the order is already in the warehouse. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rwin ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Rwin, Thank you for contacting us. How may I help you? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rwin ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:23 PM, 11th Jan                   Yahya                   Hi Rwin, Thank you for contacting us.my name is Yahya, How may I help you?           01:25 PM, 11th Jan                     rwin                    CAn u pls check this tomme tippee to nature 3+3 feeding bottle set           01:26 PM, 11th Jan                     rwin                    how many bottle is it in one box           01:26 PM, 11th Jan                     rwin                    u there           01:27 PM, 11th Jan                   Yahya                   We would like to inform you that kindly you can visit our website to get all details for the items https://www.centrepointstores.com/sa/en/           01:30 PM, 11th Jan                   Yahya                   do you have any other query ???           01:30 PM, 11th Jan                   Yahya                   Are you still with us???           01:30 PM, 11th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:31 PM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1976385