Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 11 Jan 2021 09:16:07 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card iss
 uer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0557964366            01:05 PM, 11th Jan                     hi                    Ok           01:06 PM, 11th Jan                   Yahya                   Hi, Thank you for contacting us .my name is Yahya, How may I help you?           01:06 PM, 11th Jan                     hi                    Hi yahya           01:06 PM, 11th Jan                     hi                    I recieved o
 ne order which is incomplete , it was a set of T shirt with pyjama           01:07 PM, 11th Jan                     hi                    I recieved only pyjama           01:07 PM, 11th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           01:07 PM, 11th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           01:07 PM, 11th Jan                     hi                    Ok           01:08 PM, 11th Jan                     hi                    9627146117           01:09 PM, 11th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           01:09 PM, 11th Jan                   Yahya                   could you please provide us the name of the item           01:10 PM, 11th Jan                     hi                    Stripped T shirt with pyjama was nt recieved comolete set           01:10 PM
 , 11th Jan                   Yahya                   We would like to inform you that we created a return request for the item and the courier team will contact you for collection soon           01:12 PM, 11th Jan                   Yahya                   do you have any other query ???           01:13 PM, 11th Jan                     hi                    I dont want to return the item           01:13 PM, 11th Jan                     hi                    Cant i get the t shirt which is missing ?           01:13 PM, 11th Jan                     hi                    Or the same pyjama on lesser rate?           01:13 PM, 11th Jan                     hi                    Im regular customer and being purchasing online           01:14 PM, 11th Jan                   Yahya                   we would like to inform you that we are truly sorry we can not arrange delivery for the missing part so the courier will collect it and you will get refund to your account           01:14 PM, 11th J
 an                     hi                    Ok           01:15 PM, 11th Jan                   Yahya                   do you have any other query ???           01:15 PM, 11th Jan                     hi                    No thanks           01:15 PM, 11th Jan                   Yahya                   have a great day naziya           01:15 PM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1976294