Subject: Ticket Assigned - Conversation with hrna
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 11 Jan 2021 08:44:20 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hrna hrna                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hrna Bot:  Hi Hrna ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503452210            12:30 PM, 11th Jan                   Yahya                   Hi Hrna, Thank you for contacting us.my name is Yahya, How may I help you?           12:32 PM, 11th Jan                     hrna                    Hi yehya           12:32 PM, 11th Jan                     hrna                    I meed to cancel the return           12:32 PM, 11th Jan                     hrna                    I asked for return but i want to keep the item           12:33 PM, 11th Jan                   Yahya                   Please accept our apologise for inconvenience caused.           12:36 PM, 11th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           12:36 PM, 11th Jan                     hrna                    9627069821           12:37 PM, 11th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           12:40 PM, 11th Jan                     hrna                    Ok           12:40 PM, 11th Jan                   Yahya                   we would like to inform you that the return request has been cancelled           12:41 PM, 11th Jan                   Yahya                   do you have any other query ???           12:41 PM, 11th Jan                     hrna                    No that's it           12:42 PM, 11th Jan                     hrna                    Thank you           12:42 PM, 11th Jan                   Yahya                   have a great day           12:44 PM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1976152