Subject: Ticket Assigned - Conversation with sadaf
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 11 Jan 2021 08:38:15 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sadaf sadaf                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sadaf Bot:  Hi Sadaf ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9627288427 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566277135            12:28 PM, 11th Jan                   Yahya  
                  Hi, Thank you for contacting us.my name is Yahya, How may I help you?           12:29 PM, 11th Jan                     sadaf                    I just need to follow up for my order           12:29 PM, 11th Jan                     sadaf                    Still it's showing processing           12:30 PM, 11th Jan                   Yahya                   please provide us the order number to do the needful           12:30 PM, 11th Jan                     sadaf                    9627288427           12:30 PM, 11th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           12:34 PM, 11th Jan                     sadaf                    Ok           12:34 PM, 11th Jan                   Yahya                   We would like to inform you that as we can see that your order has been shipped and its on the way to the store           12:35 PM, 11th Jan                     sadaf                    Will 
 I b able to collect it today           12:35 PM, 11th Jan                   Yahya                   the team of the store will contact you for collection when the order deliver to the store           12:36 PM, 11th Jan                     sadaf                    Ok           12:36 PM, 11th Jan                   Yahya                   have a great day           12:37 PM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1976114