Subject: Ticket Assigned - Conversation with raja mohamed
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 10 Jan 2021 12:20:43 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with raja mohamed hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  raja mohamed Bot:  Hi Raja Mohamed ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by 
 card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Fine Customer:  Hello Agent:  Hi Raja, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding refund queries. Customer:  Yeah6255685085 Customer:  My refund not credit Customer:  Order number 6255685085 Customer:  Mr ishan Customer:  R u there? Agent:  I apologise for the late response and the inconvenience caused to you. Customer:  It's okay Ag
 ent:  We wil mail you the updates regarding your case on your registered email id Customer:  Ok Customer:  It means I can't get the refund right? Customer:  I wish to get my money back Mr. Ishan Customer:  Sir Agent:  We have already initiated the refund for your items. However, we will mail you the other details regarding it on "[email-masked]" Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Raja Mohamed ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend
  on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent?
  Customer:  Yes            04:16 PM, 10th Jan                   Yahya                   Hi Raja, Thank you for contacting us.my name is Yahya, How may I help you?           04:19 PM, 10th Jan                   Yahya                   Are you still with us???           04:20 PM, 10th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:20 PM, 10th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1973887