Subject: Ticket Assigned - Conversation with abilash
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 06 Jan 2021 08:26:27 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abilash abilash                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abilash Bot:  Hi Abilash ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Qatar Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97466216411            12:20 PM, 06th Jan                   Yahya                   Hi Abilash, Thank you for contacting us .my name is Yahya, How may I
  help you?           12:20 PM, 06th Jan                     abilash                    its regarding the 1 dress return request           12:20 PM, 06th Jan                     abilash                    order no.4525898527           12:21 PM, 06th Jan                   Yahya                   How may I help you?           12:21 PM, 06th Jan                     abilash                    Monday evening 1 of your staff called me & said they will arrange for return on Tuesday morning as at the moment all their drivers are busy with delivery           12:22 PM, 06th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           12:22 PM, 06th Jan                     abilash                    ok           12:22 PM, 06th Jan                     abilash                    yesterday i didnt receive any call for pick up           12:23 PM, 06th Jan                     abilash                    today also no one has called
  me           12:23 PM, 06th Jan                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           12:23 PM, 06th Jan                   Yahya                   do you have any other query ???           12:25 PM, 06th Jan                     abilash                    nop           12:25 PM, 06th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:26 PM, 06th Jan                   Yahya                   have a great day           12:26 PM, 06th Jan                     abilash                    ok           12:26 PM, 06th Jan                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:26 PM, 06th Jan                     abilash                    thanks      
      12:26 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1961251