Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 06 Jan 2021 08:22:13 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4526691813 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97466981812 Bot:  Please wait while we transfer you to an agent Agen
 t:  Hi, Thank you for contacting us. my name is Yahya, How may I help you? Customer:  Hi Customer:  I have made an order yesterday Customer:  And the status of order is Jan-06-2021 06:55 AM Arrived at Courier Facility Remark : Arrived at Destination Customer:  May i know what's the possible time they will deliver me the order Agent:  We would like to inform you that your order will be deivered to you within 2-3 days Customer:  IMAGE Agent:  do you have any other query ??? Customer:  Actually I'm asking what's the possible time they can deliver Customer:  I mean morning, afternoon... Agent:  within 2-3 days Customer:  ! Customer:  I know Agent:  it might be morning or evening there is no specific time Customer:  I'm asking, they will call me before coming to my location? Agent:  they will call you before the time of delivery Customer:  Becuse i will not at home all the time Customer:  Okay thank you Agent:  they will call you before the time of delivery Agent:  have a great day Agent
 :  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4526691813 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:18 PM, 06th Jan   
                 Yahya                   Hi, Thank you for contacting us.my name is Yahya, How may I help you?           12:19 PM, 06th Jan                   Yahya                   Are you still with us???           12:20 PM, 06th Jan                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:22 PM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1961235