Subject: Ticket Assigned - Conversation with arun george
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 06 Jan 2021 07:29:09 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with arun george arun george                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  arun george Bot:  Hi Arun George ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.  
  Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508152866            11:14 AM, 06th Jan                     arun george                    Email ID is [email-masked]           11:15 AM, 06th Jan                   Yahya                   Hi Arun, Thank you for contacting us .my name is Yahya, How may I help you?           11:15 AM, 06th Jan                   Yahya                   How may I help you?         
   11:17 AM, 06th Jan                     arun george                    I have ordered something from centrepoint and paid the amount thorugh online along with shipping charges and COD charges           11:17 AM, 06th Jan                     arun george                    Someone delivered the product in my address and asking again for the same amount which i have already paid           11:17 AM, 06th Jan                   Yahya                   Could you please share your order id so that I can assist you further.           11:19 AM, 06th Jan                     arun george                    ok           11:20 AM, 06th Jan                     arun george                    order Number is 9626662137           11:20 AM, 06th Jan                     arun george                    Tracking number is FC010521002138           11:21 AM, 06th Jan                     arun george                    Item ID 162654610           11:21 AM, 06th Jan                     arun george             
        i will be waiting for your reply           11:23 AM, 06th Jan                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           11:24 AM, 06th Jan                   Yahya                   We would like to inform you that your total cost od the order is AED145.10           11:25 AM, 06th Jan                     arun george                    I have paid already           11:26 AM, 06th Jan                   Yahya                   please give me some time will escalate your concern to the relevant team and will get back to you on email           11:27 AM, 06th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1961033